In this post:
- AT&T Fiber: Company Overview
- Where Is AT&T Fiber Available?
- Products and Plans
- AT&T Devices
- What Is ActiveArmor Internet Security?
- Smart Home Manager App
- Affordable Connectivity Program
- How To Sign Up for AT&T Fiber
- How To Request Technical Support/ AT&T Fiber Contact Information
- How To Cancel AT&T Fiber
- Is AT&T Fiber Right for Me?
AT&T Fiber is ranked among the best fiber internet service providers in the United States – and their spot is well-deserved. AT&T offers a range of diverse plan options, with Hyper Gig plans boasting some of the top download and upload speeds in the industry.
As the world around us evolves into an ever more digital society, standard cable internet is slowly being replaced with fiber internet. Though it usually costs more, fiber internet delivers speeds that far surpass traditional cable internet.
AT&T Fiber: Company Overview
AT&T Fiber internet plans have something for everyone, including a multitude of benefits that anyone can take advantage of. Say goodbye to internet-related interruptions when working from home or distance learning and hello to smooth video calls, reduced lag when gaming, and the ability to seamlessly stream your favorite shows from the best TV streaming service, like HBO Max or DirectTV stream.
Available Speeds: 300 to 5,000 Mbps
Price Range: $55 to $180 per month
Data Cap: None
Contract Required: No
Since its inception, AT&T Inc has been at the forefront of technological innovation. The company is one of the biggest names in the phone, TV, and broadband internet sectors. And now, the company has grown to become an industry leader in fiber internet.
As one of the best fiber internet providers, competitors of AT&T Fiber include:
AT&T Fiber is an established internet service provider that uses fiber optic cable to bring reliable, fast internet connections to homes and businesses. Their fiber optic network is the largest in the nation, reaching more locations than any other.
Fiber internet works by using ultra-thin fiberglass strands to transmit data as pulses of light, allowing data to travel almost as fast as the speed of light! This results in extremely fast, reliable home connectivity.
Where Is AT&T Fiber Available?
Fiber internet isn’t available everywhere, yet. However, AT&T Fiber has the widest availability of any fiber internet provider in the United States.
AT&T’s fiber optic cables reach around 19 million locations in more than 100 United States metropolitan areas. By the end of 2025, AT&T Fiber plans to expand the AT&T fiber footprint to more than 30 million homes and businesses.
Currently, AT&T Fiber is available for residents living in cities across these 21 U.S. states:
If you’re wondering, “Is AT&T Fiber available in my area?” you can check specific availability for your home address and sign up for AT&T Fiber expansion updates on the AT&T Fiber website.
Products and Plans
How Fast Is AT&T Fiber?
At up to 5 Gigs, AT&T fiber internet is some of the fastest in the nation. However, not everyone needs or wants to pay premium prices for internet service. AT&T Fiber takes that into account with its plans and pricing.
With AT&T Fiber service, you only have to pay for what you need. You can select from one of 5 AT&T Fiber internet plans (including 2 powerful Hyper Gig plans) designed to fit any budget and internet usage requirements.
How Much Is AT&T Fiber?
AT&T Fiber plans range from 300 Mbps internet speed at $55 per month to Hyper Gig speeds, with 5 Gig speed costing $180 per month. Every AT&T Fiber plan comes with ActiveArmor internet security, symmetrical upload and download speeds, and unlimited data.
300 Mbps Plan – $55
The 300 Mbps plan ($55 per month) is a good option for an individual or family that wants a solid, faster internet plan (15x faster than cable internet).
500 Mbps Plan – $65
If you need even faster speeds, one step up is the 500 Mbps plan, which costs $65 per month and gives you an internet speed up to 20x faster than cable internet.
1Gbps Plan – $80
The 1 Gig plan has a 25x faster upload speed than most cable internet. This plan is best for larger families or homes that use more internet for things like gaming, video calls, and lots of TV streaming. This plan costs $80 per month.
2 Gbps Plan – $110
The Hyper Gig plans start with the 2 Gig plan, which is priced at $110 per month and is designed to support heavy internet usage homes. This is a good option for households that have a lot of smart home devices or are involved in distance learning or working from home.
2 Gbps Plan – $180
The highest-tier and most expensive plan offered is 5 Gig. Their 5Gbps offering is $180 per month and gives you an unsurpassed, powerful internet speed. If you want to experience the best fiber internet has to offer, then this is the plan for you.
Professional Installation – $99
While there are no contracts or data caps, there is a $99 professional installation fee for an AT&T Fiber technician to set up your home connectivity. There is no fee for self-installation. While the AT&T All-Fi Wi-Fi 6 Gateway is included with your fiber internet plan, some homes may also be required to pay an additional monthly charge to rent AT&T Wi-Fi Extenders for complete home coverage.
As far as pricing goes, AT&T Fiber is slightly on the more expensive end, even compared to other fiber internet companies. For example, their Multi-Gig internet speed plans are about $10 more per month than Google Fiber.
However, unlike most of its competitors, AT&T Fiber gives you an equal upload and download speed, even for its highest-tier plans. It is also readily available in more areas than its competition.
AT&T Fiber also often has promotions for lower prices on their fiber internet plans. There are also bundling options to combine AT&T Fiber internet with AT&T TV, phone, or DirectTV Stream.
AT&T Extended Wi-Fi Coverage Service
When AT&T Wireless Fiber internet is installed in your home, you will receive a wired connection and one All-Fi Wi-Fi 6 Gateway for no extra charge. However, depending on the size and layout of your home, you may benefit from AT&T Extended Wi-Fi Coverage Service – a mesh network that connects to your gateway to provide seamless whole-home fiber internet coverage.
AT&T Fiber charges $10 per month on top of your monthly fiber internet bill to rent the Mesh Wi-Fi Extenders required for the coverage service. Based on the discretion of AT&T, you will receive up to 5 extenders for a single price. There is a lifetime extender replacement warranty.
AT&T Extended Wi-Fi Coverage Service can help boost your home’s internet speed and give you better internet access in Wi-Fi weak spots, including basements and attics. You can use the free Smart Home Manager app to find the recommended setup spots in your home to place the Mesh Wi-Fi Extenders.
The connection to the internet is provided by the Wi-Fi gateway, which connects from the customer’s home to the broadband network. The gateway also serves as the source of the Wi-Fi connection. When setting up internet at home, the gateway is provided by the service provider. The commonly used models of the Wi-Fi gateway include BGW320, BGW210, Pace 5268, NVG599, and NVG589. Upon canceling the internet service, the Wi-Fi gateway must be returned.
If you order Extended Wi-Fi Service as part of their internet plan, you will receive a Wi-Fi extender for added coverage in hard-to-reach areas of your home.
Optical Network Terminal (ONT)
The ONT (Optical Network Terminal) converts fiber light waves to electrical waves, which are then transformed into an electrical signal over an ethernet line to the Wi-Fi gateway. The ONT is installed during the initial internet setup at your home, and shouldn’t ever be removed. It can be installed in a few difference places, including outside your home, or inside the garage, closet, or utility area.
AT&T installers will connect a fiber jack to your ONT. Once installed, it should never be removed.
What Is ActiveArmor Internet Security?
Every AT&T internet plan includes ActiveArmor Internet Security, a patented, built-in security technology that monitors and proactively safeguards you from internet threats 24/7. Fiber customers also get free access to advanced security and privacy protection features like the Threat Activity Dashboard, ID Monitoring, Advanced Content Controls, and a VPN.
Smart Home Manager App
The Smart Home Manager App is included with any AT&T Fiber plan you select. It is a security app that blocks malware, scans your network for any vulnerabilities, and monitors suspicious websites for every single device that is connected. The app also has parental control and usage tracking features. You can download the app for free on Google Play and Apple App Store.
Affordable Connectivity Program
Qualified households can receive up to $30 off (or $75 off if residing on qualifying Tribal lands) their AT&T plan every month through the Affordable Connectivity Program. The federal Affordable Connectivity Program was established in 2021 as a replacement for the Emergency Broadcast Benefit, which helped low-income families afford quality internet during the pandemic. It is a long-term program that provides affordable, high speed home internet for eligible homes.
Many broadband internet providers are partnered with the federal program to offer discounted rates to households that meet the Affordable Connectivity Program eligibility requirements. AT&T Internet is one of the participants.
To qualify for the ACP, at least one member of your household must meet one or more of the following requirements:
- Qualifies for the Lifeline benefit, meaning being enrolled in a federal program like SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, or Tribal Programs for Residents for Qualifying Tribal Lands
- Income is at or less than 200% of federal poverty guidelines
- Takes part in the free and reduced school lunch or breakfast program, including through the USDA Community Eligibility Provision
- Received a Pell Grant for the current year
If your household meets the eligibility requirements for the Affordable Connectivity Program, you can apply at the FCC’s National Verifier website. If you are already enrolled in the Lifeline benefit, you can skip the application process. Once you receive your application ID (or if you are approved for Lifeline) call AT&T service at 866-595-0604 to let them know and start receiving a discount on your monthly ATT internet service bill.
AT&T has its own affordable high speed internet program for low-income families, called AT&T Access. This is separate from the Affordable Connectivity Program.
All households who qualify for the ACP are automatically eligible for AT&T Access. But, even if you don’t qualify for the ACP, you may be eligible to receive discount internet rates through AT&T Access if your household income is below 200% of the poverty guidelines or you participate in one of these programs:
- Supplemental Nutritional Access Program (SNAP)
- Supplemental Security Income (California residents only)
- National School Lunch Program
If you are approved for both the ACP and AT&T Access, you can potentially get 100% free internet up to 100 Mbps through AT&T Internet or Fiber if it is available in your location. The standard AT&T Access plan is $30 per month for qualified households where fiber internet service is available.
How To Sign Up for AT&T Fiber
You can begin the AT&T Fiber sign-up process online by visiting AT&T’s website and entering your home address to check for availability. From there, you can select a plan that is available in your location and your payment method.
To complete your installation, an AT&T Fiber technician may need to visit your home, even if you are already using a different AT&T internet service. This is because fiber internet requires different types of equipment and cables.
Typically, it takes AT&T Fiber four to six hours for full installation, which may include upgrading your internet lines and swapping out existing copper cable with fiber optic cable to ensure you get the best fiber internet experience possible.
How To Request Technical Support/ AT&T Fiber Contact Information
If you need to contact AT&T Fiber for technical support or to get answers to any questions you can’t find elsewhere, you can live chat on the website. Or, you can give AT&T a call at one of these phone numbers:
For Billing, Account & Tech Support
Hours: Monday through Friday from 7 AM-9 PM CT
Saturday through Sunday from 8 AM-9 PM CT
(Tech support is available 24/7)
For New Service
Hours: Monday through Friday from 7 AM -9 PM CT
Saturday from 8 AM-9 PM CT, Sunday from 10 AM-9 PM CT
For Disability Resources
TTY: 866-241-6567 | Voice: 866-241-6568
Hours: Monday through Friday from 9 AM-9 PM CT
How To Cancel AT&T Fiber
If you decide to cancel your AT&T Fiber internet service, the good news is that since there are no contracts, there are no cancellation fees. To cancel, the owner of your account must call 800-288-2020 and provide your account number and PIN. Be sure to call during normal operating hours. Any cancellation requests made when the office is closed will be followed up with on the next business day.
After you cancel, you will need to return any AT&T equipment unless you are instructed not to do so in writing. Equipment must be returned within 21 days, undamaged, or else there is a $150 non-return fee.
Is AT&T Fiber Right for Me?
AT&T Fiber is one of the best fiber internet providers out there. Whether it is the right fiber internet service provider for you depends on your location, budget, and needs.
The lower tier plans are an especially good value for budget-conscious customers who want to upgrade their home internet but don’t need anything too crazy. Though, if you want to experience the fastest speeds fiber internet has to offer, you may want to take some time to compare AT&T Fiber to other fiber internet providers like Google Fiber that offer similar multi-Gigabit plans for a little cheaper.
If AT&T Fiber is available in your area, it is certainly worth considering. With no contracts or hidden fees and some of the fastest residential internet around, it can be the perfect way to boost your home’s connectivity.