Having a fast, dependable home internet connection is a necessity. Ziply offers high-speed fiber internet, and the company is known for its unparalleled speed and reliability.
With speeds up to 50 Gigs, Ziply Fiber is the fastest ISP in the United States. The company’s fiber internet plans are impressively fast and competitively priced – with no data caps or contract requirements.
Ziply Fiber: Company Overview
Based in Kirkland, WA, Ziply Fiber launched in May 2020. Also known as Northwest Fiber LLC, the company is owned by the private investment firm WaveDivision Capital. In April 2020, the business acquired the Frontier Communications Northwest network. Shortly after, Ziply was launched to provide fiber services.
Pros
- Competitive pricing
- Insanely fast speeds (up to 50 Gigs in some areas!)
- Unlimited data
- No annual contracts
Cons
- Limited fiber footprint
- Price hikes after 1-year
- Some plans have expensive professional installation costs
Highlights
Available Speeds: 100 Mbps-50 Gbps
Price Range: $20-$900/month
Data Cap: None
Contract Required: No
BBB Rating: B
Ziply Fiber has some DSL services, but its main focus is fiber internet. Ziply’s goal is to bring fiber internet to 85% of their network, which spans across the Northwestern U.S. and is largely made up of rural areas.
Currently, Ziply Fiber serves an estimated 350,000 customers. In addition to high-speed home internet, Ziply also sells home phone and TV services.
Where Is Ziply Fiber Available?
Ziply Fiber provides fiber speeds in four Northwestern states: Idaho, Montana, Oregon, and Washington.
Here is a full list of the cities where Ziply Fiber operates:
Idaho
- Blanchard
- Bonners Ferry
- Coeur d’Alene
- Genesee
- Hayden
- Kellogg
- McCall
- Moscow
- Mullan
- New Meadows
- Orofino
- Osburn
- Parma
- Peck
- Pinehurst
- Post Falls
- Potlatch
- Priest River
- Rathdrum
- Sandpoint
- Spirit Lake
- St. Maries
- Wallace
- Weippe
Montana
- Billings
- Butte
- Great Falls
- Helena
- Libby
- Missoula
- Troy
Oregon
- Albany
- Amity
- Baker City
- Bandon
- Banks
- Beaverton
- Brookings
- Canyonville
- Carlton
- Cave Junction
- Clatskanie
- Coos Bay
- Coquille
- Corvallis
- Cove
- Dayton
- Detroit
- Elgin
- Enterprise
- Gaston
- Glendale
- Gold Beach
- Gresham
- Hillsboro
- Imbler
- Joseph
- La Grande
- Lafayette
- Lakeside
- Lostine
- Mill City
- Myrtle Creek
- Myrtle Point
- North Bend
- Orient
- Port Orford
- Portland
- Powers
- Reedsport
- Riddle
- Silverton
- Springfield
- Summerville
- Sunnyside
- Turner
- Union
- Vernonia
- Wallowa
- Yamhill
Washington
- Anacortes
- Arlington
- Bellevue
- Birch Bay
- Blaine
- Bothell
- Brewster
- Burlington
- Camano Island
- Centralia
- Chehalis
- Cheney
- Cle Elum
- College Place
- Colville
- Concrete
- Coupeville
- Curlew
- Custer
- Danville
- Darrington
- Duvall
- Edmonds
- Everett
- Everson
- Ferndale
- Garfield
- Gold Bar
- Grandview
- Granite Falls
- Hamilton
- Kennewick
- Kirkland
- La Conner
- Lacey
- Lake Stevens
- Latah
- Laurel
- Loomis
- Lyman
- Lynden
- Lynnwood
- Malden
- Maple Falls
- Marblemount
- Marysville
- Monroe
- Mount Vernon
- Mukilteo
- Naches
- Oak Harbor
- Oakesdale
- Olympia
- Othello
- Palouse
- Pasco
- Pullman
- Redmond
- Republic
- Richland
- Rosalia
- Sammamish
- Sedro-Woolley
- Skykomish
- Snohomish
- Stanwood
- Sultan
- Sumas
- Sunnyside
- Tekoa
- Tieton
- Tonasket
- Union Gap
- Walla Walla
- Westport
- Woodland
- Yakima
- Zillah
You can find out which specific Ziply Fiber services are available for your residence and sign up to get notified when fiber comes to your town on the New Fiber Locations page of the website.
Why We Like Ziply Fiber
Fiber internet reigns supreme over traditional types of internet, like cable and DSL. However, few providers fully leverage the impressive speeds and reliability of fiber internet quite like Ziply Fiber.
Ziply Fiber is a newer fiber internet company, but it distinguishes itself from the competition by offering some of the highest speeds in the nation. The company’s 50 Gbps plan is the fastest internet plan in America.
But, not everyone needs (or wants to pay for) absurdly fast speeds. With Ziply, you don’t have to. The company offers multiple fiber internet plan tiers to suit everyone’s internet usage needs and budget.
All of Ziply’s internet plans are contract-free and include unlimited data. Their introductory rates are some of the cheapest among fiber internet providers. While most Ziply Fiber plans become more expensive after one year of service, their pricing remains competitive.
The biggest downside to Ziply Fiber is its limited geographical reach. It is only available in select areas of 4 Northwestern states, but the company has plans to continue expansion.
Ziply Fiber Internet
All Ziply Fiber internet plans include symmetrical upload and download speeds – a benefit of fiber internet over cable, satellite, and DSL. Ziply also offers no data caps, no annual contracts, and a 30-day money-back guarantee. Specific plans and actual speeds depend on the area you live in.
| Plan Name | Speed | Introductory Price | Standard Price | Installation Fee |
|---|---|---|---|---|
| Fiber 100/100 | 100 Mbps | $20/mo | $45/mo | Free |
| Fiber 300/300 | 300 Mbps | $40/mo | $65/mo | Free |
| Fiber Gig | 1 Gbps | $60/mo | $85/mo | Free |
| Fiber 2 Gig | 2 Gbps | $70/mo | $90/mo | Free |
| Fiber 5 Gig | 5 Gbps | $120/mo | $120/mo | Free |
| Fiber 10 Gig | 10 Gbps | $300/mo | $300/mo | $300 |
| Fiber 50 Gig | 50 Gbps | $900/mo | $900/mo | $600 |
It’s important to note that the prices listed below for Fiber 100/100, Fiber 300/300, Fiber Gig, and Fiber 2 Gig are Ziply’s introductory rates for one year. After the 12-month introductory period is up, you will be switched over to standard rates.
Prices also include enrollment in paperless billing and autopay. There is an option to receive a paper bill for an extra $5 per month or manually pay for service for an additional $5 fee each month.
Fiber 100/100 – $20/month
Ziply Fiber’s most economical plan gives you 100 Mbps symmetrical upload and download speeds. It is a great option for households that just need the basics, like internet browsing and streaming on 2-3 devices. This plan also includes free professional installation.
For the first 12 months, this budget-friendly plan costs $20 per month. After the introductory period, standard rates are $45 per month.
Fiber 300/300 – $40/month
Designed for users with high-capacity internet demands, this plan upgrades your upload and download speeds to 300 Mbps. These speeds are great for streaming in HD or working from home on multiple devices and playing online games.
Like the 100 Mbps plan, the 300 Mbps plan includes free professional installation. After the $40 per month introductory period is over, standard rates for this plan are $65 per month.
Fiber Gig – $60/month
Fiber Gig is Ziply Fiber’s most popular plan. It includes 1 Gbps, or 1 Gig, symmetrical upload and download speeds. You get free professional installation and upload speeds up to 25x faster than cable internet.
After 12 months, this plan goes up in price from $60 per month to $85 per month.
Fiber 2 Gig – $70/month
Much like the 1 Gig plan, the 2 Gig plan gives you blazing-fast internet speeds and includes free professional installation. You get 2 Gig upload and download speeds, so you don’t have to worry about buffering or slowdowns even during peak usage times.
This plan costs $90 per month after the 1-year introductory period of $70 per month.
Fiber 5 Gig – $120/month
The Fiber 5 Gig plan is where things start to enter insanely fast territory. With 5 Gig symmetrical upload and download speeds, this plan is for individuals and households that want to experience some of the fastest speeds fiber has to offer. It also includes free professional installation.
Fiber 5 Gig costs a flat $120 per month. This is not an introductory price and will not go up after 1 year.
Fiber Internet 10 Gig – $300/month
If 5 Gig still isn’t enough for you, you can upgrade to 10 Gig internet speeds. This is the fastest home internet plan anywhere in the Northwestern United States.
If you want this plan, you will have to pay a one-time $300 professional installation fee. Like Fiber 5 Gig, the 10 Gig plan does not have an introductory period.
Fiber Internet 50 Gig – $900/month
In some areas, Ziply Fiber offers a ridiculously fast 50 Gig (upload and download speeds) plan. This is the fastest internet plan of any fiber internet provider in the entire United States and costs a flat $900 per month (no introductory period.) It has a $600 professional installation fee.
Ziply Internet (DSL) – $50/month
In addition to its range of fiber internet plans, Ziply also has one DSL plan, primarily for rural customers who do not have access to their fiber network.
Ziply’s DSL plan gives you up to 115 Mbps download speeds with up to 7 Mbps upload speeds. Like Ziply’s fiber internet plans, the DSL plan is contract-free and has unlimited data. After the 12-month introductory period, this plan goes up in price to $60 per month.
Equipment
Fiber internet requires a special kind of modem to work, known as an Optical Terminal Network (ONT). You will also need a router, and some larger homes may also need a WiFi extender for whole-home coverage.
An ONT connects you to the internet like a modem but works differently. Instead of converting digital signals to analog like a modem, an ONT sends data through fiber optic cables in the form of tiny pulses of light. An ONT is included with Ziply service, and a technician will set it up during your installation appointment.
To use WiFi on multiple devices in your home, you will need to connect a router via an ethernet cable to your ONT. You can bring your own router, which must be compatible with multi-gig speeds. Ziply Fiber recommends the ASUS AX6000 WiFi (RT-AX89X).
If you don’t have a router, you can lease one from Ziply Fiber. Ziply’s router uses WiFi 6 technology and is optimized to give you the fastest internet speeds. Keep an eye out for promotional offers –new customers can often get a Ziply Fiber router for free by signing up for a gig-speed plan.
If you live in a large home, you might also need a WiFi extender to ensure every room in your household gets coverage. Extenders boost WiFi signals from your router to areas of your home that the router itself cannot reach. You can purchase Whole Home WiFi to have a technician expertly install extenders in the best locations of your home.
Installation
After you sign up for Ziply Fiber, you will need to schedule an appointment for a technician to visit your home and install your equipment. Professional installation is free for most Ziply Fiber plans, except for 10 Gig, which costs $300, and 50 Gig, which costs $600.
On the day before your appointment, Ziply Fiber will send you a text reminder. On the day of, your technician will call on the way to your home and once again upon arrival. An adult must be on the premises and available to communicate with the technician.
Installation typically takes 4-6 hours to complete. Your technician will bring all the needed equipment with them. Most installations will be finished after a single home visit, but a second visit might be needed if additional wiring is required.
Other Services
Whole Home WiFi – $20/month
For $20 per month, you can add Ziply Whole Home WiFi to your internet plan. This add-on includes a Ziply Fiber WiFi 6 Router and mesh networking system to ensure your WiFi connection covers every room in your home.
An installer will visit your home and find the best location to set up your WiFi router for optimal coverage. If needed, the technician will also install a mesh extender to make sure there are no dead zones.
TV Streaming – (Price Varies)
TV streaming services are a great replacement for traditional cable TV, and lightning-fast fiber internet makes it even better. Ziply offers a variety of streaming platforms that can be added to your monthly bill.
You can choose from a range of popular streaming services like Max, Disney+, Hulu, Peacock, Netflix, Sling TV, Prime Video, and more. These platforms range in price from as little as $5.99 per month to around $20 per month. Ziply even has some free TV streaming services, such as Pluto TV, Freevee, and Tubi.
With so many streaming services to choose from, it can be hard to decide which ones are worth subscribing to. Luckily, Ziply Fiber has a helpful streaming bundle tool that you can use to find the best TV streaming services that can replace your cable bill.
Fiber TV
Streaming services are cheaper and more convenient than cable, but if they aren’t your thing, then Ziply also offers Fiber TV – a traditional TV service offering network TV channels and on-demand movies. Fiber TV is only available in select locations. Call 1-866-MYZIPLY (866-699-4759) to find out if Fiber TV is available in your area.
Phone – $20/month
Ziply offers a VoIP service that allows you to make phone calls over their ultra-fast fiber network. Ziply Fiber Phone costs $20 per month and gives you unlimited local and long-distance calls to Mexico, Canada, and Puerto Rico.
Just like regular home phone services, Ziply Fiber Phone includes features like Caller ID. You can also manage your calls and voicemail both through your phone and the online portal.
How To Sign Up
To sign up for Zibly Fiber, visit the website and click on the “Get Ziply” button in the top right-hand corner. You will be prompted to enter your home address. After doing so, you can select from one of the Ziply plans available in your area and customize your order with any of Ziply’s other services.
On the next page, enter your personal and payment information. Then, review your order and schedule an appointment for installation.
Alternatively, you can call 866-699-4759 to sign up for Ziply Fiber over the phone.
How To Contact / Get Tech Support
If you need help with your Ziply Fiber service, check out the Help Center on their website. It is full of useful information and solutions to common problems.
There are also several options for contacting customer support. You can live chat with an agent online from the Contact page.
Or, to speak to a representative over the phone, call the residential customer service line at 1-866-MYZIPLY (866-699-4759) during hours of operation. Agents are standing by on Monday through Friday from 8 AM-7 PM PST and Saturday through Sunday from 8 AM-6 PM PST.
Ziply Fiber App
The Ziply Fiber app makes it convenient to pay your monthly bill, manage account preferences, check on your order status, reschedule appointments, and chat with customer service agents all from your mobile device.
It is available to download for free from the Google Play or Apple App stores. To access all of the app’s features, you will need to sign in with your Ziply Fiber account.
How To Cancel Ziply Fiber
Since there are no contract obligations, you can cancel Ziply Fiber anytime. There is no way to cancel Ziply Fiber services online.
You will have to call 866-699-4759 and select option 6 to have a customer service agent cancel your Ziply Fiber service. Be sure to return all Ziply equipment on time to avoid being charged extra fees.
Is Ziply Fiber Worth It?
Even though Ziply is a fairly new company, it has earned a reputation as one of the best fiber internet providers in the nation. Ziply’s fiber internet plans are an attractive deal, offering blazing-fast internet speeds with straightforward pricing and appealing service terms.
Even though Ziply’s monthly service costs increase after the first year for most plans, it is still relatively affordable. And, since you aren’t locked into a contract, you are free to cancel at any time if the price gets too expensive.
Ziply is only available in some areas of the Northwestern United States. If you live in a location that Ziply serves, it is definitely worth your consideration.
That said, choosing an ISP is a big decision. So, whether you live inside or outside of Ziply’s service region, it’s still a good idea to compare and contrast local internet providers. Our in-depth reviews of the best internet providers can help you decide on the right one for your household.
