Verizon Fios – 2024 Fiber Internet Review

Verizon Fios is a fiber internet network that offers extremely high speed and affordable home internet plans. Though only available in the Northeast, Verizon Fios has earned a spot among the best fiber internet providers.

Instead of traditional copper wiring, fiber internet uses fiber optic cable to transmit data as pulses of light, resulting in lightning-fast internet speeds. Verizon’s 100% fiber Fios network boasts speeds of up to 2 Gbps.

Verizon Fios home internet provides ultra-low latency and super fast upload and download speeds. That means no more hiccups when video calling, or interruptions when working or learning from home. Stream the latest TV shows and movies from multiple devices, and enjoy playing online games without any lag.

Verizon Fios: Company Overview

Pros

• Save money with a variety of bundled offers
• Frequently offers enticing sign-up bonuses
• Established, reliable company with great customer service

Cons

• Only available in mid-Atlantic and Northeast regions of the United States
• Highest-tier plan is more expensive than other fiber internet providers

Available Speeds: 300 Mbps to 2 Gbps
Price Range: $49.99 to $109.99 per month
Data Cap: None
Contract Required: No

Verizon is one of the largest communication technology companies in the world, and a leading provider of phone, TV, and internet services. Headquartered in the United States, the company provides DSL and fiber optics home connectivity. In addition to their popular data plans for mobile devices, Verizon also offers wireless 5G home internet and LTE home internet plans.

Founded in 2005 as a branch of the Verizon company, Verizon Fios is the most awarded fiber network in the nation. Over the past 10 years, they have won a variety of awards for internet speed and customer satisfaction.

As one of the best fiber internet providers, competitors of Verizon Fios include:

• Google Fiber
• AT&T Fiber
• Quantum Fiber
• Frontier Fiber
• Optimum Fiber
• Kinetic by Windstream

Despite having a relatively small fiber footprint, Verizon Fios holds its own against the competition. Where available in the Northeast, Verizon Fios gives its customers top-quality high speed internet, TV, and phone plans for very reasonable prices.

Where Is Verizon Fios Available?

Currently, the Verizon Fios fiber network only spans a handful of metropolitan areas in the Northeastern and Mid-Atlantic regions of the United States. Verizon Fios is currently available to over 15 million homes and businesses in 8 states and the District of Columbia.

Here is a complete list of the cities where Verizon Fios is available:

Verizon Fios Service Areas

Verizon Fios has plans to expand its fiber footprint in the coming years. To check to see if you can get Verizon Fios in your area, you can enter your address into the Verizon Fios availability checker.

Verizon Fios Products and Plans

Verizon Fios offers three different products: Verizon Fios Internet, Fios TV, and Fios Digital Voice, which is their phone service. They have tiered pricing options designed to suit various types of customer needs and budgets. Verizon Fios also has bundling options that save customers money when bundling any of these services together.

Verizon Fios Internet

Verizon Fios home internet has four plan options based on internet speed. All of the Verizon fiber internet plans come with no contracts, no data caps, and all equipment is included. There is a $99 setup charge, but it is waived if you order your plan online.

The cheapest Verizon Fios home internet plan is the 300 Mbps speed plan (300 Mbps download / 300 Mbps upload), which costs $49.99 per month. It comes with a 2-year price guarantee, so your monthly internet bill won’t go up for at least two years. This is a great basic fiber internet plan for customers who aren’t too heavy on their internet usage. It is perfect for internet users that primarily use their home connections for web browsing, streaming, and uploading or downloading photos or movies.

One step up is the 500 Mbps speed plan (500 Mbps download / 500 Mbps upload), priced at $69.99 per month with a 3-year price guarantee. This plan is a good option for homes with multiple users who use their internet for work, learning, and leisure.

The 1 Gig speed plan (940 Mbps download) costs $89.99 per month with a 4-year price guarantee. This plan is geared towards heavy internet usage homes that require an internet connection that can handle lots of data from many users and smart devices.

The 2 Gig speed plan is their highest tier fiber plan. It costs $109.99 per month with a 4-year price guarantee. This plan is geared towards the heaviest internet users that want to maximize their home connectivity.

Internet Bundles and Offers

Verizon Fios frequently offers perks and bundling options that offer deep discounts on fiber internet. For instance, if you bundle your Verizon Fios internet plan with a select 5G mobile plan, you can get the 300 Mbps plan for $24.99 per month, the 500 Mbps plan for $44.99, or the 1 Gig for $64.99.

Right now, Verizon Fios is also giving customers a free 1-year Walmart+ subscription and a Verizon gift card valued up to $100 with the online purchase of any home internet plan. If you sign up online for the Fios Internet Gigabit plan, you can also receive $350 off a Verizon TV Stream TV Soundbar or Pro and choose either a free 6-month Disney+ streaming subscription or a $50 Xbox gift card.

Fios Internet Devices

Verizon Fios offers a variety of fiber-compatible routers, gateways, WiFi extenders for your Fios home internet. Enjoy next-generation WiFi 6 throughout your home, and eliminate dead spots with power WiFi mesh extenders.

Verizon Fios TV

Verizon Fios TV is a streaming service that is built entirely on the Verizon Fios 100% fiber network. With hundreds of channels available, crystal-clear streaming, and many different plans to choose from, Fios TV offers an attractive package.

Customers can select from 3 plans and a trial plan. All plans include 1 free set-top box rental. Once you sign up for any of the Fios TV plans, you can start streaming right away from any device by downloading the Fios TV mobile app. You can stream on the Fios TV app even before your TV service is installed!

The Fios TV plan with the best value is called The Most Fios TV. This plan costs $119 per month and gives you access to over 425 channels. You get unlimited streaming on all of your devices with the included streaming device connection bundle.

The middle-tier plan is called More Fios TV. It costs $99 per month and gives you more than 300 channels. This TV service plan includes the most popular channels and regional sports. Also included is 2 months of the streaming device connection bundle so you can try out unlimited streaming on your devices.

The cheapest plan is Your Fios TV, which costs $75 per month and gives you over 125 channels and 2 months of the streaming device connection bundle. When you sign up for this plan, you can choose your 5 favorite channels, and Verizon will recommend a channel package that best suits your TV preferences.

Verizon Fios also offers a trial plan for $75, called Fios TV Test Drive. This plan gives you 60 days of Fios TV, after which you can decide on the best TV streaming service for you.

In addition to the Fios TV plans, Verizon Fios has partnered with Youtube TV to offer the streaming service for $64.99 per month. With Youtube TV, you get over 85 channels, unlimited DVR storage, and 6 accounts per family. There is no installation or rental equipment required.

TV Set-Top Boxes and DVRs

Verizon FiOS TV set-top boxes and DVRs offer a range of features to enhance your TV viewing experience.  Available brands include Cisco, Motorola, Arris, and more. These devices allow you to watch live TV, access on-demand programming, and access your favorite streaming services. With a DVR, you can record hundreds of hours of TV programming to watch later at your convenience.

Verizon Fios Digital Voice (Phone)

Verizon Fios Digital Voice is a home phone service that runs on the Fios 100% fiber network. Fios Digital Voice offers a range of both World and Domestic plans to meet various customer needs.

All Verizon home phone plans include advanced service features, like caller ID, voicemail, and spam blocking. You can keep your existing phone number or get a new one.

There are two Domestic plans: Unlimited and Per-Minute. The Unlimited plan gives customers the freedom to place as many calls as they want for a fixed monthly rate. Customers can enjoy unlimited calls anywhere in the United States, Canada, or Puerto Rico. It is available as part of a Double or Triple bundling option when you bundle Fios Digital Voice with Fios home internet or TV.

As its name implies, the Per-Minute plan charges customers a set rate for every minute of phone calls placed anywhere in the United States, Canada, or Puerto Rico. This is a good option for customers who only need occasional home phone services.

Verizon Fios Digital Voice also has two World plans: World Plan 300 and World Plan 500. These plans are designed for customers who need to make frequent international calls. World Plan 300 gives you 300 minutes of international calls per month for around 120 countries. World Plan 500 gives you 500 minutes per month of international calls.

Fios Phone Devices

FiOS Voice Connect is a phone service provided by Verizon Fios. It is a VoIP (Voice over Internet Protocol) service that allows customers to make and receive phone calls using their high-speed internet connection instead of a traditional landline. Fios Voice Connect offers features such as caller ID, call waiting, call forwarding, and voicemail, as well as advanced features such as simultaneous ring.  Voice Connect is compatible with most monitored home security systems, fax machines, and medical alert services. With FiOS Voice Connect, customers can use their existing phone equipment or choose to use a Verizon-provided phone.

Affordable Connectivity Program

Eligible homes can get up to $30 off (or $75 off for households on qualifying Tribal lands) their Verizon Fios plan every month through the Affordable Connectivity Program. The Affordable Connectivity Program is a long-term federal program that offers discounts on high speed home internet to low-income households. It was established in 2021 as a replacement for the Emergency Broadcast Benefit, a pandemic program that helped provide affordable home internet to qualified households.

Verizon Fios is one of many broadband internet providers that are partnered with the ACP to offer discounted plans for households that qualify.

To receive discounted home internet rates through the Affordable Connectivity Program, one or more members of your household must meet at least one of these eligibility requirements:

• Qualifies for the Lifeline benefit, meaning being enrolled in a federal program like SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, or Tribal Programs for Residents for Qualifying Tribal Lands
• Income is at or less than 200% of federal poverty guidelines
• Takes part in the free and reduced school lunch or breakfast program, including through the USDA Community Eligibility Provision
• Received a Pell Grant for the current year

If your household is eligible for the Affordable Connectivity Program, you can apply at the FCC’s National Verifier website. Once you are approved for the ACP, you can call Verizon at 1-800-VERIZON to start receiving discounts on eligible Fios services.

Verizon Forward Program

Verizon Forward is Verizon’s discounted home internet program for customers enrolled in the Affordable Connectivity Program. With Verizon Fios Forward, customers who have been accepted for the ACP can get free or cheap high speed home internet, including Verizon 5g home internet, LTE home internet, and Fios fiber home connectivity.

For Fios Home Internet, the 300 Mbps plan is free for ACP and Verizon Forward customers. The 500 Mbps plan costs $29.99 per month, and the 1 Gig plan costs $49.99 per month.

How To Sign Up for Verizon Fios

You can sign up for Verizon Fios online and save the $99 setup fee. To begin, use the Verizon Fios availability checker to see what plans are available in your area. After that, you can select the plan or bundling package that is right for you, choose a payment method, and complete the signup process.

After you sign up, you can make an appointment online for a Verizon Fios technician to install fiber services in your home. It typically takes between 4 and 6 hours for a complete Fios installation.

How To Request Technical Support | Verizon Fios Contact Information

If you need to contact Verizon Fios technical support or customer service for any reason, you can chat with a representative online, send a message through Facebook Messenger, or give Verizon a call.

To live chat, simply visit the website and answer a few questions about why you are contacting Verizon. You will be connected with a representative immediately with no wait time.

Alternatively, representatives are available 24/7 to chat through Facebook Messenger. Just send Verizon a message.

To call Verizon, dial the phone number 1-800-VERIZON (1-800-837-4966.) You can also sign in to your Verizon account and schedule a time to have a Verizon agent call you.

How To Cancel Verizon Fios

There are no contract requirements when you sign up for Verizon Fios, so if you decide that Fios isn’t right for your home, you are free to cancel at any time. There are no cancellation fees or penalties for canceling. To cancel Verizon Fios, you must call an agent at 844-837-2262 any time Monday through Friday between 8 AM-6 PM EST.

If you wish to suspend your Verizon Fios service instead for 30 days to 9 months, you can do this online with your MyVerizon account. You can also change plans or move services to a new address online.

Common Questions About Verizon Fios

What is Verizon Fios?

Verizon Fios is a 100% fiber network that uses fiber optic cables to deliver blazing fast internet speeds to over 15 million homes and businesses in the Northeastern and Mid-Atlantic regions of the United States. Fios offers home internet, TV service, and home phone plans that all run on the fiber optic network.

How is Verizon Fios Different from Cable?

The Verizon Fios network uses fiber optic cables instead of copper. Fiber optics are an advanced, revolutionary technology that sends data as beams of light through tiny strands of glass. This results in data transfer speeds up to 25x that of standard cable internet.

Will Verizon Fios Come to My Area?

Currently, Verizon Fios is only available to residents living in 8 states and Washington, D.C. Verizon Fios has plans to expand its fiber network. You can check the most recent Verizon Fios availability on their website.

Is Verizon Fios Wireless?

Yes! Verizon Fios home internet plans deliver both wired and wireless home connectivity. A Verizon Wifi 6 Fios Router is included with all fiber internet plans to provide your home with lighting fast wireless internet.

Final Thoughts About Verizon Fios

Verizon Fios is one of the best fiber internet providers. But, is it the best fit for you? The answer depends on your internet usage requirements, budget, and location.

Right now, Verizon Fios has limited availability in only a few Northeastern and Mid-Atlantic states. If you happen to live in one of the cities where Verizon Fios is available, then it is certainly worth considering.

Verizon Fios offers fast fiber internet at affordable prices, especially if you bundle your Fios home internet with a 5G mobile plan or other Fios products, like Fios TV or Digital Voice. This makes Verizon Fios an especially attractive option for current Verizon customers who want to upgrade their cable home internet connection to a more reliable, faster, 100% fiber network.

However, Verizon Fios only offers internet speeds up to 1 Gbps. While that is insanely fast compared to DSL, some other fiber internet companies like AT&T Fiber offer even faster Multi-Gig internet speeds up to 5 Gbps. So, if you live in a home with heavy internet use and want to experience the fastest speeds fiber internet has to offer, you should compare Verizon Fios to other internet providers available in your area.