Based in New York, Optimum Fiber is a growing fiber internet provider that delivers top Multi Gig speeds.
Optimum Fiber internet runs on a 100% fiber optic network and offers symmetrical speeds. Fiber optic internet is a huge upgrade from basic cable, DSL, or satellite internet connections. It uses fiber optical cables to transmit data as pulses of light over tiny fiberglass strands. This allows data to travel at (almost) lightspeed.
Optimum Fiber – Company Overview
Pros
- Bundling options help customers save money on fiber internet
- Tiered-pricing plans with Multi-Gig options have something for everyone
- Offers a 30-day money-back guarantee
Cons
- Only available in a few Northeastern states
- 5-Gig plan is only available in parts of New York and Connecticut
- Price hikes possible after the first year
Available Speeds: 300 Mbps to 5 Gbps
Price Range: $40 per month to $180 per month
Data Cap: None
Contract Required: No
About Optimum Fiber
Optimum Fiber is a branch of Optimum, a high speed broadband internet company headquartered in New York under the parent company Altice USA. Optimum Fiber is their fiber optic cable internet division.
As one of the best fiber internet providers, Optimum Fiber’s competitors include:
Optimum Fiber optics delivers fast, 99.9% reliable fiber internet connections to homes and businesses located in the Northeastern United States. Their network runs on 100% fiber optical cable.
Ultra-fast data transmission means you can upload and download large files in mere seconds, rather than hours. Whether you use your internet for work, school, or just to chill out with some tunes using the best music streaming service, Optimum Fiber internet has you covered.
Fiber internet means no more dropped video calls, lag when gaming, or buffering when streaming your shows. With so many benefits to offer, fiber truly is the future of home connectivity.
Where is Optimum Fiber available?
Though expanding, Optimum Fiber is currently only available in 4 states. Optimum Fiber is a leading internet service provider in New York, New Jersey, Connecticut, and Pennsylvania.
Optimum Fiber has plans to expand its 100% fiber network. The fiber internet provider will be coming to Northern Texas in the near future. Specifically, fiber infrastructure is already being built in Brownfield, Hereford, and Seminole. This year, there are also plans to begin construction in Abilene, Amarillo, Bryan-College Station, Lubbock, San Angelo and Tyler.
For the latest updates on Optimum Fiber availability in your area, you can input your address into their search tool. Or, you can sign up to be notified when Optimum Fiber comes to your town.
Products and Plans
Optimum Fiber provides high-speed internet, as well as fiber-based voice and TV services. The company’s reliable network and exceptional customer service make it a popular choice for residential and business customers.
Optimum Fiber Internet
Optimum Fiber has multiple tiers of fiber internet plans to meet the usage requirements and budgets of its customers. The service can deliver up to an impressive 5 Gbps. However, Optimum Fiber recognizes that not everyone needs such premium speeds, so they offer a range of plans at multiple price points.
Currently, there are 5 main plans in the Optimum Fiber internet lineup: 300 Mbps, 500 Mbps, 1 Gig, 2 Gig, and 5 Gig. Not all plans are available in every location.
How much does Optimum Fiber cost?
The actual speeds available and specific pricing vary depending on your specific location. However, prices for all of the Optimum internet plans are listed on their website.
300 MBPS PLAN – $40 /MO
The 300 Mbps plan costs only $40 per month. This is an economical option for individuals or small families who want a fast internet connection but don’t have heavy internet usage needs.
500 MBPS PLAN – $60 /MO
The next step up is 500 Mbps for $60 per month. This plan is a solid choice for larger households who want to significantly upgrade their home internet connection.
1 GBPS PLAN – $80 /MO
The 1 Gig plan costs $80 per month. 1 Gbps upload and download speed is very fast, perfect for an active household. This plan is a popular choice for many homeowners, offering the perfect balance of faster speeds and budget-friendliness.
2 GBPS PLAN – $120 /MO
Next up is the 2 Gig fiber internet plan for $120 per month. Speeds this fast are typically for heavy gamers, live streamers and content creators. If your home has several heavy internet users, this may be a good option for you.
5 GBPS PLAN – $180 /MO
The fastest and most expensive plan is 5 Gig for $180. 5 Gig upload and download speed is the fastest in the industry. This is the right plan if you want to experience the fastest internet speed fiber technology has to offer.
All Optimum Fiber plans have symmetrical speeds, which means uploads and downloads are the same speed. There are no annual contracts or data caps. A Smart router comes included with all plans.
There is a one-time professional installation fee of $70. However, if your technician does not arrive on-time for installation, Optimum Fiber will pay you $20.
Optimum Fiber also offers a 30-day money back guarantee. If you are not satisfied with their service after one month, you can get a full refund.
Does Optimum Fiber offer bundles?
Yes. Optimum Fiber customers can save money with bundling options. For instance, customers who purchase an Optimum Fiber mobile plan can save $10 per month on the 300 Mbps or 500 Mbps fiber internet plan, or $15 per month for any of the higher tier offerings.
Smart WiFi 6
Fiber plans include Smart Wifi 6 technology, where available. Customers who purchase a qualifying plan will receive a Smart Wifi 6 router and Optimum Extender, which uses mesh network technology to provide seamless, entire home coverage.
Unlike with standard routers, a mesh network intelligently pairs with extenders at different locations to ensure complete internet coverage, even in hard to reach areas of your home. This means no more weak spots or dead zones.
Optimum TV
Optimum TV is available in 21 states. It is a full TV service that includes hundreds of live channels. All Optimum TV plans come with the Optimum Stream — an all-in-one streaming and live TV device that allows you to watch your favorite shows from the best TV streaming service and live channels.
Customers who purchase an Optimum internet plan can add-on Optimum TV for as low as $30 per month. There are three packages to choose from: Core TV, Select TV, and Premier TV.
Core TV – 220+ Channels
The Core TV package includes over 220 channels, including ESPN, Disney, Nickelodeon, HGTV, TNT, CNN, Fox News, Fox Business, Lifetime, YES, MSG, and SNY.
Select TV – 340+ Channels
The Select TV package has over 340 channels, including all of the Core TV channels, plus more. Additional channels include National Geographic, Nick Jr, Hallmark, MLB, NBA TV, A&E, IFC, History, Discovery, TCM, STARZ Encore, ACCN, and more.
Premier TV – 420+ Channels
The highest tier package is Premier TV, which has all of the channels of the previous packages and more. There are over 420 channels total, including Showtime, HBO Max, STARZ, Sony, BEIN Sports, Lifetime Movies, BET, Sportsman Channel, and more.
Optimum TV App
Optimum also offers the Optimum TV App, available on mobile devices, including Amazon Fire tablets.
The app allows you to watch live TV and On Demand programs from your channel lineup at home. With the “TV to GO” feature, you can watch top network shows anywhere, at any time. Use the Restart feature to start a program from the beginning, schedule and manage DVR recordings, and use your smartphone or tablet as a remote.
You can also search for content by voice, send entertainment from your mobile device to your TV, and see caller ID for your home phone.
Download the Optimum TV App: Google Play | Apple App Store | Amazon
Home Phone
Optimum offers home phone services that include unlimited calling to anywhere in North America, including Canada, Puerto Rico, and the U.S. Virgin Islands for a flat monthly fee of $34.95 per month. There is an extra charge (as low as $0.02 per minute) for international calls.
Optimum Phone features clear, HD voice technology. It connects you using your existing phone jacks, so there is no need for re-installation. New customers can choose to keep their current home phone number or get a new one.
Customers can take advantage of premium features, like Enhanced 911 calls that provide Emergency Services with your information in case you are unable to speak and battery backups that give you a source of power to keep making calls even in case of a power outage.
There is also the ability to manage phone services and check voicemails right from the Optimum website. Customers can also opt to add up to 3 new phone lines for $14.95 each per month.
Optimum phone service is packed with features like Caller ID, Anonymous Call Blocking, 3-Way Calling, Enhanced Voicemail, Find Me, and more. Optimum customers who purchase both a TV and phone plan can also get Caller ID right on their TV screen.
Affordable Connectivity Program
Optimum is partnered with the federal Affordable Connectivity Program — a long-term initiative that gives qualifying low-income households free or cheap high-speed home internet. To be eligible for the ACP, one or more members of your household must meet at least one of the following requirements:
- Qualifies for the Lifeline benefit, meaning being enrolled in a federal program like SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, or Tribal Programs for Residents for Qualifying Tribal Lands
- Income is at or less than 200% of federal poverty guidelines
- Takes part in the free and reduced school lunch or breakfast program, including through the USDA Community Eligibility Provision
- Received a Pell Grant for the current year
Optimum offers free and discounted fiber internet rates for new or current customers that are accepted for the ACP. Fiber internet rates for customers enrolled in the Affordable Connectivity Program are as follows:
- 300 Mbps Fiber Internet: Free!
- 500 Mbps Fiber Internet: $30 per month
- 1 Gig Fiber Internet: $50 per month
If you are eligible to receive discounted internet through the ACP, then you can enroll through the Optimum website. Alternatively, existing customers who have been approved for the ACP can call 866-347-4216 to ask for Optimum’s ACP offering. Your ACP credit will be reflected within 2 bills.
How To Sign Up for Optimum Fiber
New customers can sign up for Optimum Fiber online by visiting their website. To sign up, you will first need to input your address to find out specifically which services are available. From there, you can select a plan of your choosing and complete the sign-up process.
Alternatively, customers can sign up for Optimum Fiber by calling one of these phone numbers, based on location:
NY, NJ, CT, PA, Hendersonville, NC, and West Jefferson, North Carolina
Call: 866-347-4784
All other areas
Call: 877-694-9474
Technical Support / Optimum Fiber Contact Information
How do you contact Optimum customer service?
Optimum Fiber has 24/7 technical support for their customers. There are several ways to get support. You can live chat with a connectivity specialist by clicking the “Chat with Us” button on the Optimal website. Or, you can call Optimum customer service at one of these phone numbers:
Tech Support Phone Numbers:
- Nassau – Suffolk Counties, NY: 631-393-0637
- Connecticut: 203-870-2583
- Bronx – Brooklyn – Westchester, NY: 718-860-3514
- Hendersonville – West Jefferson, NC: 877-491-0050
- New Jersey – Pennsylvania: 973-230-6048
- All other areas: 877-694-9474
Optimum Support App
Optimum customers can download the My Optimum for free on their mobile devices. The app is available on Google Play and the Apple App Store and works on Apple and Android mobile devices.
From the app, customers can manage their Optimum account, get answers to frequently asked questions, view statements, pay bills, find Optimum store locations, see exactly when a technician will arrive, and more.
How To Cancel Optimum Fiber
If you need to cancel your Optimum Fiber service for any reason, you are free to end your subscription at any time. Since there are no contract obligations, there are no fees for canceling.
Simply give Optimum customer service a call or chat with a representative through the “Chat with Us” service on the website to request cancellation.
If you are moving and would like to transfer your Optimum service instead of canceling, you can visit Optimum’s Moving page to find out if your new address is available for transferring and begin the process.
Is Optimum Fiber Right for Me?
Optimum Fiber is a solid choice for fiber internet. Its range of affordably priced, ultra fast fiber offerings are tough to beat, even among the top fiber internet providers.
If Optimum Fiber is available at your address, you should seriously consider purchasing a plan. With unlimited data, 24/7 technical support, no annual contract requirements, and a 30-day money back guarantee, you can’t go wrong with trying Optimum Fiber.
However, being a relatively new fiber internet company, Optimum Fiber is only available in a few states. Even where fiber services are available, not all fiber plans are accessible. If Optimum Fiber does not offer fiber internet services or the fiber speeds you desire in your area yet, take some time to shop around.
Read our other fiber internet provider reviews to compare how Optimum Fiber stacks up against competing fiber providers like Verizon Fios and discover which fiber internet service is the perfect match for your household internet usage needs and budget.
