If you are in the market for a new internet provider, you have no doubt come across Xfinity. As the largest cable internet company in the United States, Xfinity offers internet services to millions of homes spread across the whole nation.
These days, having a fast, reliable home internet connection is no longer a luxury one can afford to skip out on. Broadband internet has become a necessity, and Xfinity’s suite of internet plans is a solid choice for the home connectivity needs of your household.
Xfinity has some of the most affordable and fastest cable internet plans in the industry. There are Gigabyte internet speeds available in many locations – and even faster speeds are coming soon.
What does Xfinity offer?
In addition to a vast range of cable internet plans, Xfinity also sells cable TV, home security, home phone, and mobile phone services. These services can be bundled together to maximize savings.
Xfinity: Company Overview
Xfinity is the biggest cable internet provider in the United States. In 2010, Xfinity began operations under its parent company Comcast.
Pros
- Offers Multi-Gig speeds
- Wide selection of plans available
- No contract requirement
Cons
- Pricing varies significantly depending on location
- Data caps for most plans
- Prices can go up over time
Available Speeds: 75 to 2000 Mbps
Price Range: $19.99 to $120 per month
Data Cap: 1.2 TB (unlimited data adds $30)
Contract Required: No
BBB Rating: A+
Xfinity sells 4 main products: internet, TV, mobile phone, and home phone services. The company also offers lots of bundling options to combine two or more services at a discount.
Who Owns Xfinity?
Xfinity is owned by Comcast Corporation, which was founded in 1981. They formed the new Comcast Xfinity brand in 2010 to prevent confusion as the Comcast business expanded and merged with NBC Universal.
Although Xfinity has only been operating under that name for a little over a decade, it is a total rebranding of Comcast’s original telecom services, which have been around for decades.
As one of the best cable internet providers, competitors of Xfinity include:
Xfinity has struggled with customer satisfaction ratings, though this has improved in recent years. The recent Comcast Xfinity American Customer Satisfaction Index (ACSI) score was 66 out of 100. This is slightly higher than the average score of 64. Xfinity actually ranks first among the cable internet providers and fourth among all internet service providers – behind Verizon Fios, T Mobile Home Internet, and AT&T.
Where is Xfinity available?
As the largest cable internet company in the nation, Xfinity has wide availability in the United States. Xfinity services reach over one-third of homes in the United States, offering services in 35 states plus Washington, D.C.
Here is a complete list of the states where Comcast Xfinity is available:
| Alabama | Kansas | New Mexico |
| Arkansas | Kentucky | Oregon |
| Arizona | Louisiana | Pennsylvania |
| California | Massachusetts | South Carolina |
| Colorado | Maryland | Tennessee |
| Connecticut | Maine | Texas |
| District of Columbia | Michigan | Utah |
| Delaware | Minnesota | Virginia |
| Florida | Missouri | Vermont |
| Georgia | Mississippi | Washington |
| Illinois | New Hampshire | West Virginia |
| Indiana | New Jersey | Wisconsin |
For a complete list of cities and to check to see which Xfinity services are available for your specific location, you can visit the Xfinity Availability page.
Xfinity Internet
If you are considering Xfinity as your home internet service provider, you may be wondering, “Does Xfinity have fast internet?”
The simple answer is yes. However, exact broadband speeds depend on availability in your area and the Xfinity plan you select.
Xfinity advertises itself as a 10G Network. The 10G marketing term can be a little confusing since it sounds similar to 5G mobile data. You may be wondering, “What internet connection type does Xfinity use?”
While 5G is a widespread term that refers to cellular network standards, 10G is a completely unrelated term that has nothing to do with mobile phones. It is not twice as fast as 5G, as some people may assume. Instead, the “G” here refers to Gigabits, meaning Xfinity’s network can handle maximum speeds up to 10 Gigabits per second (10,000 Mbps).
The Xfinity internet network uses mostly hybrid fiber-coaxial cable connections to bring internet service to customers’ homes. Hybrid fiber-coaxial cable (HFC) is capable of delivering faster speeds than satellite, DSL, and fixed wireless internet networks. However, unlike fiber internet, cable internet upload speeds are much slower than download speeds.
Customers with any budget can appreciate that Xfinity offers multiple-tiered plans to suit different household usage needs. So you don’t have to pay for more than you need. Xfinity internet packages have a 1.2 TB data limit per month, though unlimited data is available as an upgrade.
Xfinity Internet Plans
| Connect | 75 Mbps starting at $19.99/mo |
| Connect More | 200 Mbps starting at $40/mo |
| Fast | 400 Mbps starting at $50/mo |
| Superfast | 800 Mbps starting at $65/mo |
| Gigabit | 1000 Mbps starting at $75/mo |
| Gigabit Extra | 1200 Mbps starting at $90/mo |
What are Xfinity’s internet plans?
Xfinity offers a wide range of internet plans. There are no annual contract requirements. However, some discounts are offered for signing a 12-to-24-month contract.
How much should I pay for Xfinity?
Prices for each Xfinity internet plan vary greatly depending on your location and region. The prices listed below are based on pricing in Salt Lake City, UT, with a 12-month contract. It also includes a $10 discount offered for enrolling in Auto-Pay and paperless billing. If you opt out of these, then your monthly bill will be more.
Connect – 75 Mbps | $19.99/mo
Xfinity’s basic plan is Connect, which has 75 Mbps download speed and 5 Mbps upload speed. It costs $19.99 per month and is good for multi-device streaming, downloading large files, and faster downloads. Up to 8 devices can be connected at one time.
Connect More – 200 Mbps | $40/mo
The Connect More plan is the next tier. It is $35 per month and has 200 Mbps download speed with 10 Mbps upload speed. This plan can support heavy usage activities, multiplayer gaming, and fast internet speeds. It can handle up to 12 devices at a time.
Fast – 400 Mbps | $50/mo
Next is the Fast plan, with 400 Mbps download speed and 10 Mbps upload speed for $50 per month. This plan is a great option for larger households that want to be able to connect more than 12 devices at a time.
Superfast – 800 Mbps | $65/mo
The Superfast plan has 800 Mbps download speed and 15 Mbps upload speed. It is priced at $60 per month and can support unlimited devices.
Gigabit – 1000 Mbps | $75/mo
Xfinity’s Gig offering starts with the Gigabit plan, which has 1000 Mbps download speed and 20 Mbps upload speed. This Gigabit internet plan is $70 per month and offers a premium Wifi experience that is designed to meet the needs of today’s smart households.
Gigabit Extra – 1200 Mbps | $90/mo
Finally, there is the Gigabit Extra plan. For $90 per month, you get 1200 Mbps download speeds and 35 Mbps upload speeds. Currently, this is the fastest Xfinity Gigabit internet plan available in most locations.
Some locations may soon get up to 6 Gbps with coming network expansions. In some areas, a 2 Gbps internet speed offering has already been rolled out.
Installation
Typically, customers can choose professional installation, which incurs a one-time charge of anywhere from $40-100. Or, they can opt for self-installation with the Getting Started kit. In some regions, the kit is free, and in others, it costs $15. If your home has never had Xfinity in the past, you may be required to have a technician visit your home to install your Xfinity internet service lines.
Gigabit Pro – 6000 Mbps | $300/mo
It is worth noting that there is also a fiber-to-the-home (FTTH) internet plan offered by Xfinity called the Gigabit Pro plan. The service area for this plan is extremely limited. This Xfinity internet plan offers 6 Gbps symmetrical internet speeds. There is a 2-year contract required, and it is steeply priced at $300 per month plus a $1,000 installation fee. It is only available for very select homes that are equipped with FTTH.
Data Cap
Xfinity internet plans have a 1.2 TB data limit each month. That’s enough to stream 500 hours of HD video, video conference for 3,500 hours, play over 34,000 hours of online games, or watch 1,200 hours of videos.
Though the 1.2 TB data cap is fairly difficult to exceed, it is not impossible, especially for active households.
As an Xfinity customer, you receive one courtesy month where they can go over 1.2 TB with no overage charges. After this, there is an extra $10 charge for every 50 GB extra used over 1.2 TB. Charges max out at $100.
Customers can also opt to pay an extra $30 per month for unlimited data.
xFi Complete
Xfinity customers also have the option to get unlimited data and a modem/gateway for $25 per month. This add-on is called xFi Complete.
xFi Complete is a great deal for customers who are already planning to rent equipment from Xfinity. To rent a modem or gateway from Xfinity costs $15 each month. So, it only costs $10 more for unlimited data.
Prepaid Internet
Comcast Xfinity offers one pay-as-you-go Xfinity prepaid internet plan. Internet speeds are limited to 50 Mbps download speed and 10 Mbps upload speed. There is no contract, and a refurbished Wifi modem is included.
The Xfinity prepaid internet plan costs $45 for 30 days. Customers can also pay $15 to refill their balance for 7 days.
Prepaid Mobile App
Xfinity Prepaid Internet customers can download the mobile app from Google Play or the Apple App Store. The Prepaid Mobile app allows you to refill your balance, manage your account, or even add TV channels by purchasing prepaid TV channel packs – all from your mobile device.
Internet Essentials & the Affordable Connectivity Program
Through their Internet Essentials program, Xfinity offers very cheap internet plans to eligible low-income households. Combined with the federal Affordable Connectivity Program (ACP), qualifying customers can get internet speeds up to 100 Mbps for no charge.
The Internet Essential program offers two plans: 50 Mbps for $9.95 per month (the Internet Essentials plan) or 100 Mbps for $29.95 per month (the Internet Essentials Pro plan.) An xFi gateway is included, as well as free installation. There are no contracts or credit checks.
To qualify for Internet Essentials, customers must meet the following criteria:
- Live in an area where Xfinity Internet service is available
- Household income is at or below twice the federal poverty level
- Qualify for assistance programs, such as SNAP, LIHEAP, Medicaid, the National School Lunch Program, and others.
The Affordable Connectivity Program is a federal government assistance program that gives eligible households up to a $30 (or $75 if living on qualifying tribal lands) credit towards a home internet connection. Customers who want to receive the credit must have at least one household member that meets one or more of the eligibility requirements.
Xfinity customers who qualify for the ACP can apply their $30 benefit towards the Internet Essentials or Internet Essentials Pro plan, making them entirely free.
Xfinity Wifi Hotspots
Millions of nationwide Wifi hotspots are available as a perk for Xfinity customers. They are available throughout cities, providing free Wifi to Xfinity customers. This allows customers to connect their laptops and mobile devices while on the go.
How do hotspots work?
Xfinity uses the gateways that customers rent to send out a wifi signal from their homes and businesses. With so many Xfinity customers, there is free Wifi available nearly everywhere.
The WiFi is only broadcast from the official Xfinity gateway that customers rent. It is a separate line that does not affect customer speeds or data usage in any way. This can be disabled in modem settings, but by default, it is turned on.
Wifi signal broadcasting only works on Xfinity gateways. Customers who use their own cable modem do not share WiFi Hotspots.
Xfinity Wifi Hotspots Mobile App
The Xfinity Wifi Hotspots app can be downloaded from the Apple App Store or Google Play. It allows customers to connect to genuine Xfinity wifi hotspots by installing the Xfinity Wifi secure profile. After the app is installed and you log into your Xfinity account, your device will be able to easily and securely connect to Wifi hotspots on the go.
Xfinity TV and Streaming
Xfinity is one of the most popular cable TV providers in the nation, offering popular cable TV plans and streaming services.
There are several traditional cable TV plans to choose from, with lots of channel customization options. Xfinity’s streaming box is included. They also have a streaming app that is free for Xfinity TV customers. It allows you to access your paid content from anywhere.
Xfinity X1
X1 is Xfinity’s cable TV service. It is a traditional cable TV service that includes a cable box and DVR. Customers can select an Xfinity TV package that fits their budget and viewing preferences. There are three plan tiers to choose from, each with a higher channel count. Xfinity TV service plans do not require annual contracts.
Xfinity TV Plans
Choice TV – 10+ Channels | $20/mo
The first is the Choice TV plan, which costs $20 per month. This starter plan has 10+ live TV channels, including ABC, CBS, Fox, and NBC.
Popular TV – 125+ Channels | $50/mo
The Popular TV plan has over 125 live TV channels, such as ESPN, Bravo, NBC Golf, Nickelodeon, and TBS. This Xfinity TV package costs $50 per month.
Popular TV – 185+ Channels | $70/mo
The highest tier Xfinity TV plan, Ultimate TV, costs $70.00 per month and has over 185 channels. Channels include NBA TV, National Geographic Wild, Teen Nick, and Disney Channel.
All of the Comcast cable plans come with a 30 Day Money Back Guarantee. There is an additional Broadcast TV fee of $32.55 per month and a Regional Sports fee of $20.80 per month.
Addon Channels
While there are set monthly costs for the basic Xfinity TV packages, final Xfinity TV costs depend on each customer’s channel customization selections. Xfinity X1 customers have the option to purchase additional add-on channels and packages to customize their viewing lineup from the Xfinity store. There are premium channels, sports packages, international programming, and On Demand subscriptions available.
Premium channels – starting at $5.99/mo
Premium channels can be added to any X1 plan. Available channels include HBO Max (for $15.99 extra per month), Starz ($8.99 per month), Showtime ($12 per month), Epix ($5.99 per month), Cinemax ($12), MGM+ ($5.99 per month, and The Movie Channel ($12 per month.)
More Sports & Entertainment – starting at $9.99/mo
The More Sports & Entertainment add-on costs $9.99 per month. It can be added to any X1 plan with 140 channels or more. Live sports channels include NFL RedZone, MLB Network, NBA TV, ESPNU, NHL Network, NFL Network, and many others. There is also an optional one-time fee of $119 that customers can pay to get MLB Extra Innings.
International Channels – starting at $9.99/mo
There are a wide variety of international channels and packages available. International channels include Art ($9.99 per month), Record TV ($14.99 per month), GloboHD ($19.99 per month), TVB ($10.99 per month), TFC HD ($11.99 per month), DW Deutsch ($9.99 per month), TV Japan HD ($24.99 per month), Rai Italia ($9.99 per month), and many more.
There are numerous Xfinity TV package options for International channels as well, such as the Mandarin 4 Pack ($19.99 per month), Filipino 2 Pack ($14.99 per month), and Hindi Plus Pack ($39.99 per month.)
Xfinity Latino TV
Xfinity has a robust lineup of Latino programming. Xfinity Latino TV can be added to any plan.
You can get a wide variety of popular Spanish-language shows, movies, and programs for only $10 more per month. Channels include Telemundo, ESPN Deportes, Fox Deportes, Cinelatino, Caracol TV, Galavision, Latin American Sports, Mexicanal, Multimedios, Nuestra Tela, Pasiones, RCN Novelas, Wapa America, and more.
There is also an option to add 50 Latino channels to your plan for an additional $5 per month.
On Demand
With Xfinity On Demand, you can watch movies or TV shows anytime you want. It is just like watching a DVD or Blu-ray. You can start, stop, and pause the program as you like.
Some On Demand shows and programs are free, and others are paid. Paid programs can be rented for 24-48 hours, and you can watch them as many times as you like within that time frame. Xfinity On Demand can be accessed by pressing the “Xfinity” button on your remote, then navigating to “On Demand.”
DVR
All Xfinity X1 plans include a Digital Video Recorder (DVR). A DVR allows you to record programs and store them to watch TV on your own schedule from any room in your home. It also lets you rewind, fast-forward through commercials, and pause live TV shows.
With the X1 DVR service, you can record up to 6 shows at the same time. The DVR can store up to 150 hours of HD video on the hard drive and an additional 150 hours on the Cloud. Additional Cloud DVR storage can be purchased if needed.
Recordings can be saved for up to 1 year. You can schedule recordings one episode at a time, or set the DVR to record a whole series as it airs. All of your recordings can be accessed from the “Saved” menu.
Xfinity TV Remote App
The Xfinity TV Remote App can be downloaded to turn your mobile device into a remote with voice commands. It is available to install from the Apple App Store or Google Play store.
Once you install the app and sign in to your Xfinity account, you can connect to a TV box and start using your phone or tablet as a remote control. You can access a DVR recording, X1 channels, and more right from your phone or tablet.
Flex Streaming
Flex is Xfinity’s 4K streaming box. The Flex box can be used to stream TV shows, movies, and music from the best TV streaming services and music streaming services.
Since Comcast owns Peacock, there is typically a free or discounted offer for that particular streaming service. Customers can also access other popular TV streaming services, like Netflix, Amazon Prime Video, Disney+, Apple TV, and more.
The first Flex box is free for Xfinity TV customers. Additional devices cost $5 each per month (limited to 3 devices max.) There is also a one-time $15 activation fee.
If the service is canceled, equipment must be returned to avoid additional charges.
Xfinity Stream Mobile App
One of the apps on the Flex box is Xfinity’s own app called Xfinity Stream. The Xfinity Stream app lets you access your Cable TV plan so you can stream the TV content you’ve paid for on your mobile devices.
There are no costs for Xfinity Stream. This app is free for customers who already paid for a Cable TV plan. It can be accessed on the Web, your TV, or installed on your phone or tablet so you can watch your paid content from anywhere. For mobile devices, the app can be downloaded on Google Play or the Apple App Store.
Xfinity Home Security
Xfinity offers a range of home security products, including DIY self-protection and 24/7 professional monitoring.
There are three main Xfinity home security plans: Self Protection, Pro Protection, and Pro Protection Plus.
Self Protection – starting at $10/mo
The Self Protection home security plan starts at $10 per month. Professional monitoring is not included. Pricing is for the service only. All equipment (cameras, smart locks, etc.) must be purchased separately. An Xfinity Gateway is required for the service to work.
Customers can build their own integrated home security system with equipment like indoor and outdoor cameras, a doorbell camera, and smart locks. Up to 6 Xfinity cameras can be connected and monitored through the Xfinity app. Features include motion detection alerts and smart lock status changes.
Customers can also watch recorded video 24/7. Recorded video is stored in the Xfinity Cloud.
Xfinity also offers optional equipment and services that customers can choose to purchase. For $5 each per month, indoor and outdoor cameras can be automatically connected to the Xfinity app and xFi Gateway. Xfinity indoor cameras can be purchased for $60 each or $2.50 per month for 24 months.
Customers can get up to 3 smart locks for just $5 each per month for 24 months. Or, you can save on both a smart lock and camera by paying $9 per month for 24 months for an Xfinity Smart Entry kit.
Xfinity Home App
The Xfinity Home app is a mobile home security app. It lets you control your security devices, see who is at the door, view indoor/outdoor cameras, remotely lock and unlock doors, view recorded video, and get motion sensor alerts – all from your phone or tablet.
You can download the Xfinity Home app for free on the Apple App Store (for iPhone, iPad, or iPod Touch) or the Google Play Store (for Android phones and tablets). You must sign in to your Xfinity Home account to use the app’s home security features.
Xfinity Professional Home Security Monitoring
Xfinity offers two home security options with professional monitoring services: Pro Protection and Pro Protection Plus. Both of these plans include 24/7 monitoring by trained professionals. There are no term contracts for either of these plans.
Pro Protection – starting at $30/mo
The Pro Protection plan starts at $30 per month. Equipment must be purchased separately. With this plan, highly trained specialists will alert authorities in the event of a security or smoke alarm being triggered. Customers can also set rules for custom, real-time alerts, such as when a door or window opens. The plan also includes battery and cellular backup for outages.
Pro Protection – starting at $40/mo
Pro Protection Plus starts at $40 per month. It includes all of the features of the Pro Protection plan, plus more advanced ones. Customers can review up to a full week of recorded video and motion clips with cloud storage. You can also search video footage by people, vehicle, and pet activity to quickly find what you need.
The Xfinity Home app can also be used with Professional Monitoring. From the app, customers can set and disable alarms, receive alerts, view cameras, set up smart lighting, and more.
Xfinity Home Phone
Xfinity offers affordable, crystal-clear, digital home phone services. The service is exclusively for homeowners, not businesses.
Xfinity Voice plan – starting at $20/mo
For $20 per month, customers can purchase the Xfinity Voice plan, which includes unlimited nationwide calling. There is no term contract, but it does require an Xfinity internet plan. Customers must either rent an xFi gateway for $15 per month or use their own voice-compatible modem.
When you purchase Xfinity Voice, you can transfer your current phone number or get a new one. Xfinity Voice gives you features like spam call blocking, sending your address and phone number to emergency dispatchers in the event of a 911 call, readable voicemail, three-way calling, and advanced call forwarding. Your Xfinity Voice services can be managed from anywhere using the Xfinity Connect web portal.
Customers have the option to bundle home phone services with an internet and/or TV plan to save money on multiple services.
International Calling
There are also international calling plans available. Get 300 minutes of international calling for an additional $9.95/mo.
Xfinity Mobile Plans
Xfinity internet customers have the option to purchase an Xfinity Mobile plan. Customers can bundle mobile with internet and save. You must have internet service before adding a mobile data plan.
Xfinity Mobile uses Verizon’s 5G network. There are four plans to choose from: Unlimited Intro, Unlimited Plus, Unlimited Premium, and By the Gig.
Unlimited Intro – starting at $45/mo
The Unlimited Intro costs $45 per month for one line, $30 per month for 2-5 lines, or $20 per month for 5+ lines. With this plan, you get unlimited talk and text, 20 GB of high-speed data per line each month, unlimited mobile hotspot data (with 3G speeds), and SD video streaming.
Unlimited Plus – starting at $55/mo
Unlimited Plus is priced at $55 per month for one line, $40 per month for 2-5 lines, or $30 per month for 5+ lines. It includes unlimited talk and text, 30 GB of premium data per line each month, 5 GB of mobile hotspot data (4G/5G speeds), and HD video streaming.
Unlimited Premium – starting at $65/mo
Unlimited Premium is $65 per month for one line, $50 per month for 2-5 lines, or $40 per month for 5+ lines. It also features unlimited talk and text, as well as 50 GB of premium data per line each month, 15 GB of mobile hotspot data (4G/5G speeds), and HD video streaming.
By the Gig – starting at $15/mo
As its name implies, By the Gig is a mobile phone plan where you pay for a set amount of data each month that is shared across all By the Gig lines. It includes unlimited talk and text, 4G LTE personal hotspots, and HD video streaming.
Data is priced at $15 per month for 1 GB, $30 per month for 3 GB, and $60 per month for 10 GB. There is an additional $15 per GB charge if you go over.
Xfinity Internet customers can get discounted prices with bundling options. If you choose to bundle Mobile with Internet, you can save up to $20 per month.
How To Sign Up for Xfinity
There are two ways customers can sign up for Xfinity services: online and in-person.
To sign up online, visit the Xfinity Plan Builder on their website. Enter your address to see which specific services are available in your area. Select the services you want to sign up for. Then, you will be asked to input your information and create an Xfinity ID. You will use this ID to log in and manage your Xfinity service in the future.
Depending on which services you select and if your location has had Xfinity in the past, you will either receive a Getting Started kit for self-installation or have to schedule a professional technician to come to your house.
You can also visit a physical Xfinity store location to sign up. This may be your preferred option if you want to receive your equipment (such as your gateway, DVR, Flex streaming box, etc.) on the same day.
How To Contact / Get Tech Support
If you have any questions or need help with your Xfinity service, there are many resources you can use to get assistance.
First, there is the Xfinity Support page, which has information on common solutions. There is also an Xfinity Assistance live chat option available to help you get in touch with a customer service representative.
Find additional help by visiting Xfinity forums, Facebook, Twitter, and Reddit. You can also log in to my.xfinity.com to access tools to manage your account and receive a customized experience.
You can sign in to your Xfinity account from the mobile app, online, or on your X1 TV box. From your Xfinity account, you can manage services and get technical support or personalized assistance. To log in, simply enter your Xfinity ID into the mobile app or online web portal using any supported browser.
If you would rather sign in on your voice-enabled X1 TV box, you can press and hold the microphone button on your Voice Remote. Say, “My account.” Then, use the controls to navigate. Or, you can press “Xfinity” on your remote and use the controls to select Settings, then My Account.
Xfinity App
Xfinity customers can download the Xfinity app for free. Xfinity has several different apps, but this is the main one. It is available for iPhones and iPads from the Apple App Store or Android phones and tablets from Google Play. You must log in with your Xfinity ID to access the features.
The Xfinity app offers a convenient way to manage your account and services, all from one place. It can be used to get support, manage your account, pay bills, change plans, perform speed tests, check for service outages, activate services, and more.
You’ll find all the tools you need to manage your account and services. You can pay your bills, view the details of your plans, and upgrade or change your services. You can also access 24/7 customer support and get access to troubleshooting tools to help you view your Internet connection status, receive updates on outages, and restart your equipment.
Xfinity Rewards
Customers can join Xfinity Rewards, a free program that gives you special perks, experiences, and benefits on the app – simply because you are an Xfinity customer. The Xfinity app provides an additional layer of security with sign-in alerts.
Wifi Control
The Xfinity app also lets customers control their xFi Gateway. App users can enjoy complete control of their Wifi and access to Wifi personalization features. These include custom tips and tools for improving Wifi performance and testing your internet speeds. You can also take advantage of xFi Advanced Security to give an extra level of protection for your devices, along with parental controls that can set device limits, ensure family-safe browsing, and pause wifi to a specific device on your network.
How To Cancel Xfinity
If you need to cancel your Xfinity services for any reason, there are several ways to do so. Depending on your reason for canceling, there are options for temporarily pausing, moving, or permanently canceling your services.
To cancel your service, you can schedule a call-back, visit a local Xfinity retail store location, fill out an online cancellation form, or send a cancellation request through the mail.
If you choose to cancel via the online form, you will receive a call within 2 business days to confirm your cancellation request.
If you wish to send your cancellation request through mail, be sure to include your full name, service address, phone number, and account number.
The mailing address is:
Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103
Upon receipt of your request, you will be called within 2 business days to confirm cancellation.
After canceling your Xfinity service, be sure you return all of your Xfinity devices to avoid equipment charges. Most Xfinity plans do not require annual contracts – so unless you signed a contract for a specific deal, there are no early termination fees.
If you need to cancel your Xfinity services because you are moving, you have the option to conveniently transfer service to your new address. As long as Xfinity is available at your new location, you can move your current services over, usually at no extra cost. There is an installation fee if your new home requires professional installation.
There is also an option to temporarily pause your Xfinity service if you will be going on vacation or need to halt services for a different reason. You can call Xfinity to request a pause on your services.
If you have a seasonal home that only requires Xfinity services during part of the year, then there is also a plan that allows you to keep equipment and place your services on hold while you are away. There is an extra $8 monthly charge to pause your Internet, TV, or Voice services, but you save on re-installation costs.
Alternatively, you can pay $29 per month for Seasonal Internet, which supports additional internet-driven devices (download speeds limited to 3 Mbps.) Standard rates apply for Xfinity Home, Mobile, and Streaming Services.
Is Xfinity Right for Me?
Overall, Xfinity is one of the best cable internet providers in the nation. Not only are they the largest cable internet company with the widest availability, but they also offer a range of versatile, affordable plans to meet the needs of different types of customers.
Depending on your budget and internet usage requirements, you can select an Xfinity internet plan that best suits your household. All Xfinity internet plans are contract-free and offer some of the top download speeds in the cable internet industry. However, to get the best Xfinity internet deals, you may want to sign a contract.
Plans are priced competitively, and customers can create an Xfinity bundle with two or more services to save even further. Pricing does vary significantly depending on your specific location and broadband needs.
In addition to reliable, fast internet speeds, Xfinity customers gain access to millions of Wifi hotspots nationwide. While other cable internet providers may offer on-the-go hotspots, the sheer number of Xfinity hotspots means its customers can find free Wifi almost anywhere.
One downside to Xfinity is the data cap. While 1.2 TB is plenty of data for the vast majority of customers, some other cable internet companies, like Spectrum and Astound Broadband, include unlimited data as part of their internet plans. Xfinity equipment is also on the pricier side when compared to the competition.
If Xfinity is available in your area, then it is certainly worth your consideration. With a 30 Day Money Back Guarantee on all plans, you really can’t go wrong with Xfinity Internet. Just keep in mind that the best internet service provider for your home depends on a variety of factors, including your personal budget and the internet needs of your household.
Be sure to research and compare Xfinity to other cable internet providers in your area. Pay close attention to prices, potential hidden costs, data caps, contract requirements, bundling options, and speed offerings. To learn more, read our cable internet and fiber internet guides to discover the best internet service provider for your home.
