Mediacom Xtream Internet is a fiber and cable internet company that delivers high-speed, broadband internet to over 7 million Americans living in 22 states, including small towns and rural areas.
Company Overview
Whether you rely on your home internet connection for remote work, distance learning, gaming, or watching your favorite shows through the best TV streaming service, having a stable, speedy internet connection is a top priority. Mediacom Cable offers a range of fast and reliable internet plans to meet the internet usage demands of any home.
Pros
- 1 Gig internet available to over 97% of customers
- Wide geographical reach
- Upload speeds up to 50 Mbps
Cons
- Below-average customer satisfaction
- Prices can increase for the first two years in a row
- Tight data caps with no limit on overage charges
Available Speeds: 100 Mbps to 1000 Mbps
Price Range: $24.99 per month to $59.99 per month
Data Cap: Yes
Contract Required: No
BBB Rating: B-
In addition to fast residential internet, Mediacom Cable also sells cable TV services, home phone plans, and smart home products.
Headquartered in New York, Mediacom Communications Corporation has been in business since 1995. Mediacom is a leading name amongst cable internet providers that focus on serving smaller cities and towns. Over 7 million households live in one of the company’s service regions.
Currently, Mediacom Cable is the 5th largest cable internet provider in the United States. Operating in 22 U.S. states, the company primarily concentrates in the Midwest and Southeast.
Mediacom Xtream
In 2015, Mediacom launched the Xtream brand name to highlight faster in-home wifi and intuitive DVR recording. Today, Mediacom Xtream Internet offers high-speed internet, TV packages, home phone services, and a smart home system. The company has a range of bundling options for customers to save on Mediacom services.
Where Is Xtream Internet Available?
Mediacom Xtream Internet is currently available in the following U.S. states: Alabama, Arizona, California, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Ohio, South Dakota, Tennessee, Virginia, and Wisconsin.
Mediacom Communities
The cable internet provider serves over 1,500 communities in 22 states. A handful of major metropolitan areas with coverage include:
- Columbus, Georgia
- Des Moines, Iowa
- Duluth, Minnesota
- Huntsville, Alabama
- Ocean City, Maryland
- Pensacola, Florida
- Springfield, Missouri
Mediacom Cable also services more rural places, like these towns, and more:
- Albany, Georgia
- Apache Junction, Arizona
- Clearlake, California
- Decatur, Indiana
- Elizabeth City, North Carolina
- Madison, Alabama
- Murray, Kentucky
- Valdosta, Georgia
To find out if Mediacom Xtream Internet is available in your specific location, visit the Locations page on their website and type in your home address.
Mediacom Xtream Internet
Mediacom Cable offers a selection of high-speed internet plans with very competitive promotional rates and 99.9% network reliability.
What type of internet is Mediacom?
Mediacom Xtream Internet offers traditional cable internet along with a growing fiber optics network. With lightning-fast internet speeds and unmatched network reliability, fiber is the future of home connectivity. However, Mediacom fiber internet is not available in all areas. Its fiber network is constantly expanding, but still has a relatively limited geographical reach.
The internet plans, speeds, and pricing below focus on Mediacom’s cable offering.
Mediacom Xtream Internet Plans & Pricing
Mediacom Xtream Internet advertises 3 main cable internet plans. These plans have 12-month promotional discounts with very affordable rates. However, there are significant price hikes for most plans after both the first, second, and third year.
There are no annual contracts associated with any of the Mediacom internet plans, so you are not locked into Mediacom internet service if you need to change or cancel your plan after the first year.
How much is Mediacom internet?
Specific monthly rates for Mediacom internet plans vary slightly from area to area. The advertised monthly price for each plan below is a generalization of how much you can expect to pay each month for Xtream internet.
How fast is Mediacom internet? Mediacom offers cable internet speeds up to 1000 Mbps. The exact internet speed available for your home address will vary depending on your service location, local bandwidth capacity, and equipment.
Internet 100 – from $24.99/mo
Data Cap: 350 GB
Mediacom Xtream Internet’s most inexpensive plan gives you 100 Mbps download speeds with 10 Mbps upload speed. It costs around $24.99 per month and has a data cap of 350 GB.
After the first year, the monthly rate for the 100 Mbps plan goes up to $34.99. This is the only plan that does not have price hikes after the first year.
Internet 300 – from $44.99/mo
Data Cap: 1500 GB
The 300 Mbps plan costs around $44.99 per month. It comes with up to 20 Mbps upload speeds and has a monthly data cap of 1500 GB.
After one year, the monthly cost shoots up to $64.99. In your third year of internet service, the price goes up to $84.99. Then, the next year, the rate rises again to $99 per month, where it stays.
Internet 1 Gig – from $59.99/mo
Data Cap: 3000 GB
The fastest download speed offered by Mediacom is 1 Gig (with 50 Mbps upload speed.) The 1 Gig plan costs $59.99 for the first year and has a data cap of 3000 GB.
During the second year, the monthly price rises to $84.99. For the third year, the rate is $109.99 per month. During the fourth year, rates go up again to cap at $119.99.
Mediacom Cable also has a few fees that you should be aware of when signing up for Xtream powered internet. Charges include a one-time $109.99 installation fee, a $10 activation fee, and a $14 optional modem fee.
Installation
Mediacom does offer a self-installation option for some customers. There is a useful Self-Installation video that customers can follow to correctly install their own Mediacom internet connection.
Whole Home WiFi
Mediacom Cable offers Whole Home WiFi with Xtream WiFi360pro, which includes the latest eero devices to ensure seamless coverage for your entire home. Unlike with a traditional modem/router setup, eero devices use TrueMesh technology to intelligently find the best route for data on your wifi network to travel through. This optimizes WiFi traffic to avoid drop offs and keep your signal strong.
With Whole Home WiFi, you can enjoy a strong signal in all areas of your house, including hard-to-reach spots like basements, corners, and even your backyard. This means no more dead zones or weak spots.
There are three Whole Home WiFi packages offered by Mediacom Cable: Prime Internet, 360 Internet, and Smart Internet.
Prime Internet
The basic Xtream WiFi360pro Prime Internet package includes one eero device.
360 Internet
The 360 Internet package includes two eero units and a home phone.
Smart Internet
With the Smart Internet package, customers get two eero units, a home phone, and home automation.
All Xtream WiFi360pro plans include eero Secure, a security software that includes malware protection and parental controls. For extra security, eero Plus is available as an option to get everything included in eero Secure, plus DDNS and access to three top-rated security apps: 1Password, Malwarebytes, and encrypt.me.
Each eero device covers 1,500 sq ft. If your home is larger than average, you can rent additional eero devices for $6 per month each.
Affordable Connectivity Program
The Affordable Connectivity Program (ACP) is a federal initiative that helps low-income households afford high speed internet. Broadband internet providers across the nation have partnered with the ACP to provide deeply discounted monthly rates and/or entirely free home internet plans for qualifying households.
To be eligible for discounted or free internet through the Affordable Connectivity program, one or more members of your household have to meet at least one of these requirements:
- Already qualifies for the Lifeline benefit, meaning being enrolled in a federal program like SNAP, LIHEAP, Federal Public Housing Assistance, etc.
- Income is at or less than 200% of federal poverty guidelines
- Takes part in the free and reduced school lunch or breakfast program, including through the USDA Community Eligibility Provision
- Received a Pell Grant for the current year
The ACP program gives eligible homes a $30 credit that can be applied towards a participating internet plan every month. Customers who qualify can apply their ACP benefit to get $30 off their monthly payment of any Mediacom internet plan.
Connect2Compete
Mediacom Cable offers a special plan called Connect2Compete 100 Mbps internet plan for entirely free to qualifying ACP customers. This plan includes a modem, in-home WiFi, unlimited data, and self-installation for no additional charge.
You can check to see if your household is eligible to receive credit through the ACP to apply towards a Mediacom internet plan by filling out the form on the website’s Affordable Connectivity Program page.
Mediacom Xtream Television
Mediacom Xtream offers traditional cable TV services. Customers can order one of three cable TV packages.
Local TV – starting at $49.99
As its name implies, the Local TV plan includes over 50 local channels, plus On-Demand services. It also includes fully integrated search capabilities with the Xtream Smart Guide.
Essential TV – starting at $79.99
This Essential TV plan includes a total of over 125 channels, including local and entertainment channels. It also has On-Demand services and the Xtream Smart Guide.
Variety TV – starting at $119.99
The Variety TV plan has over 170 channels, including local channels, more entertainment channels, and major sports networks. You also get On-Demand and the Xtream Smart Guide with this plan.
Specific channel lineups and prices for Mediacom TV packages vary by area. Mediacom Cable also offers a variety of bundling options that combine TV and internet plans to save money on both services.
Mediacom Home Phone
Mediacom Communications also sells home phone services. Their Xtream Home Phone service includes unlimited nationwide calling and over a dozen features, like three-way calling, Caller ID, speed dialing, voicemail, call forwarding, do not disturb, anonymous call rejection, and more.
Mediacom Xtream Home Phone – from $9.99/mo
Mediacom home phone services can be purchased on their own or as part of a bundle with Internet, TV, or both Internet and TV services. Pricing for home phone services and bundles vary depending on your location.
There are also three WorldTalk low-cost international phone packages that customers can add to their home phone plan.
WorldTalk 30 – 30 minutes of FREE international calling
The WorldTalk 30 plan includes 30 minutes of call time every month to 67 countries.
WorldTalk 200 – from $9.99/mo
With the WorldTalk 200 plan, Mediacom customers get 200 minutes of call time to 67 countries.
WorldTalk 250 – from $19.99/mo
Mediacom customers can use up to 250 minutes of call time each month to 87 countries with the WorldTalk 250 plan.
Digital Automation
Mediacom’s intelligent smart home system, known as Digital Home, offers all-in-one digital automation and home security. Designed to make life easier and safer, Digital Home is simple to use and easy to set up.
Mediacom Home Security grants customers peace of mind with 24/7 professional monitoring from a UL-certified central monitoring station. Customers can monitor their homes from virtually any location.
Mediacom Digital Home
With Digital Home, customers receive an automation hub that acts as a central system for controlling smart home devices. Customers can choose from a range of equipment to create their own customized Digital Home system.
Smart home and security equipment options include:
- Wireless Doorbell: $360 or $10/month for 36 months
- Indoor Camera: $180 or $5/month for 36 months
- Outdoor Camera: $180 or $5/month for 36 months
- Remote Door Lock: $180 or $5/month for 36 months
- Smart Light Bulbs (pricing is for a set of 6): $180 or $5/month for 36 months
- Smart Light Bulbs and Smart Dimmers (pricing is for a set of 4 light bulbs and 2 dimmers): $180 or $5/month for 36 months
- Smart Thermostat: $180 or $5/month for 36 months
- Video Doorbell Camera: $180 or $5/month for 36 months
- Door/Window Sensors (pricing is for a set of 6): $180 or $5/month for 36 months
- Motion Detector: $180 or $5/month for 36 months
How To Sign Up for Mediacom Xtream Services
Mediacom Xtream requires you to call to sign up for internet service. This is so you can get a specific price quote on internet plans available in your region.
To sign up for Mediacom Xtream Internet, you will need to find out which Mediacom services are available in your area. First, visit the Shop page. Then, enter your home address.
Mediacom will check to see which services are available for your location and direct you to call a toll-free phone number to explore your options. From there, you can choose the Mediacom internet plan that is best for your home and get signed up.
How To Contact / Get Tech Support
If you need to contact Mediacom for technical support or to get answers to any questions you may have, there are a few different options for getting the help you need. First, visit the Answer Center and type in your question to see if you can find an answer there. If your question is not answered on the website or you need additional assistance, then you can call or chat with a Mediacom employee.
Mediacom offers 24/7 customer support, so you can get the help you need from customer service professionals around the clock. Mediacom customers can use one of these phone numbers to get in contact with customer service:
- New customers: Call 844-987-3260
- Current customers: Call 855-633-4226 or Text 66554
There is also a live chat option available on the Contact page. Simply fill out the form and select the “Launch Chat” option to reach a Mediacom customer service representative.
Alternatively, you can fill out the form at the bottom of the Contact page to email Mediacom.
MediacomConnect MobileCare App
Mediacom customers can use the MediacomConnect MobileCare app to easily manage their Mediacom Cable services. The app features an enhanced user interface and improved navigation to make customers’ lives easier.
From the app, customers can check their account balance, check data usage, pay monthly bills, set up autopay, check on scheduled appointments, and get help by browsing support articles. Customers can also use the app to troubleshoot services, verify connections, and view any outages in the area.
The MediacomConnect MobileCare app is available to download for free on Google Play and the Apple App Store. To access the app’s full functionality, customers need to sign in using their Mediacom ID and password.
How To Cancel Xtream Internet Service
Since there are no contracts with Mediacom Xtream Internet, you are free to cancel at any time. There are no cancellation fees for ending your Mediacom internet service.
To cancel Mediacom Xtream Internet, you simply contact a customer service representative. You can either Live Chat with a Mediacom employee or call 855-633-4226 to request cancellation over the phone.
If you want to cancel Mediacom Cable because you are moving, you may want to see if transferring your services to your new address is an option. Visit the Moving page on the Mediacom website to find out if Xtream Internet is available in your new location. Then, contact Mediacom to discuss transferring your internet service.
Is Mediacom Xtream Right for Me?
Mediacom is one of the biggest cable internet providers in the United States. With fast speeds, 99.9% network reliability, and competitive first-year rates, Mediacom Xtream Internet is a solid choice for millions of Americans. Whether Mediacom Cable is the best fit for your home depends on your budget, internet usage demands, and which plans are available in your area.
If you are searching for a new internet provider, check to see if fiber internet is an option. Fiber internet is much faster and more reliable than even the best cable internet. That’s why companies like Mediacom and many others are working to rapidly expand their fiber network.
Currently, fiber internet is still limited to mostly large metropolitan areas of the United States. But, if you live in one of the regions where Mediacom offers fiber internet plans or you can get fiber internet through a different company like AT&T or Verizon Fios, you should certainly consider it.
One of the best things about Mediacom is that they offer fast internet speeds in some rural areas where faster download speeds are hard to come by. For many rural Americans in the Midwest and Southeast, Mediacom Xtream Internet offers the fastest internet speeds of any cable internet provider in the region.
However, Mediacom cable internet also has some downsides to consider before settling on an Xtream internet plan. One major drawback to Mediacom Cable is that their affordable monthly promo rates shoot up dramatically after the first year. On the bright side, you are free to switch services once rates start to rise since Mediacom does not lock you into a contract.
If you sign up for a Mediacom internet plan, take caution not to rack up data overage charges. Especially with the lower tiers, Mediacom internet plans have relatively tight data caps compared to some other cable internet companies, like Xfinity or Spectrum. This, combined with Mediacom’s policy of charging $10 per 50 GB of extra data used with no maximum limit, could cause some unpleasant surprises on your monthly bill if you are not careful.
Choosing an internet service provider isn’t a decision that should be taken lightly. It’s important to take some time to compare all of the best internet providers in your area before settling on the right choice for your home.
