Cox Communications is one of the most well-known names in the cable internet industry. As the largest private broadband company in the nation, Cox Communications has earned its reputation as a reliable internet service provider.
Whether you use the internet to work from home, browse social media, stream your favorite shows, or play games, your home connectivity needs to be fast and reliable. With a variety of internet plans to choose from, Cox is a solid choice for fast, affordable internet.
What does Cox offer?
Along with cable (and some fiber) internet plans, Cox also provides cable TV, home phone, mobile phone, and smart home services. There are also discounted bundles that customers can take advantage of to save money.
Cox Internet: Company Overview
Available Speeds: 100 Mbps to 1000 Mbps
Price Range: $49.99-$99.99 per month
Data Cap: 1.25 TB
Contract Required: No
BBB Rating: A+
With beginnings that trace back nearly 6 decades, Cox Communications is a well-established broadband communications and entertainment company. It is the largest division of Cox Enterprises, a family-owned business that has been operating since 1898.
Cox is currently the biggest private broadband company in the United States, servicing over 7 million homes and businesses across 19 U.S. states. The telecom offers a range of communications and entertainment services, including high-speed internet, TV, mobile phone, home phone, and smart home services. There are also bundling options to save on two or more Cox services.
Among its many services, Cox sells high-speed residential internet. While they do have fiber internet options available in limited regions, Cox’s main offering is currently cable internet. The company generally receives positive ratings from satisfied customers.
As one of the best cable internet providers, competitors of Cox include:
Over the last decade, Cox has invested over $15 billion in infrastructure to improve its phone, video, and high-speed internet services. In the next 5 years, Cox has plans to invest an additional $10 billion.
Where Is Cox Available?
Cox is one of the largest cable internet providers in the United States, servicing millions of customers in 19 states. Right now, they operate in a total of 645 service areas, spread across the following U.S. states:
To find which specific services and special offers are available in your area, you can find your location on the Cox Residential page.
Cox Communications has long been a coaxial cable company providing cable internet and TV services. However, as fiber internet becomes the future of home connectivity, they are beginning to roll out their own fiber network.
Right now, Cox’s fiber internet is limited to just a few fiber cities. However, while Cox’s main offering remains cable internet, its fiber network is growing. Depending on where you live, internet plans could be cable or fiber.
How fast is Cox broadband internet?
While fiber is capable of reaching multi-gig speeds, Cox cable internet can still reach fast speeds, up to 1 Gig download speed. However, fiber has much faster upload speeds than cable.
Cox Internet Plans
There are 4 different cable internet plans available to serve a range of internet usage demands and budgets. All Cox internet plans have a data cap of 1.25 TB per month.
|Essential 100||75 Mbps starting at $49.99/mo|
|Preferred 250||200 Mbps starting at $49.99/mo|
|Ultimate 500||400 Mbps starting at $69.99/mo|
|Gigablast||1000 Mbps starting at $99.99/mo|
How much is Cox internet?
Cox internet plans start at $49.99 per month. At this price point, there are two plans to choose from: Essential 100 or Preferred 250.
Essential 100 – 100 Mbps | $49.99/mo
The Essential 100 plan gives you 100 Mbps download speed with 5 Mbps upload speed. It can support 3-5 simultaneous users and is a good option if you primarily use the internet for virtual learning, HD streaming, social networking, or operating smart home devices.
Preferred 250 – 250 Mbps | $49.99/mo
Alternatively, there is the Preferred 250 plan. For the same monthly price as the Essential 100 plan, customers can opt for 250 Mbps download speed with 10 Mbps upload speed. But, there is a 1-year term agreement, and Panoramic Wi-Fi is not included.
You may want to opt for 250 Mbps if you have up to 7 people in your home that need to use the internet at the same time. It is a good choice for customers who work or learn from home, frequently videoconference, game, or stream HD videos.
The other two Cox internet plans are the Ultimate 500 and Gigablast plans. A contract is not required, though you will pay more per month.
Ultimate 500 – 500 Mbps | $69.99/mo
For $69.99 per month, a Cox customer can choose the Ultimate 500 plan which provides 500 Mbps download speeds with 10 Mbps upload speeds. This plan is great for moderate 4K streaming, heavy gaming, and working or learning from home. It can support up to 9 simultaneous users.
Gigablast – 1000 Mbps | $99.99/mo
Or, the Gigablast plan boasts super-fast 1 Gbps download speeds with 35 Mbps upload speeds. This highest-tier plan costs $99.99 per month. This plan can support a virtually unlimited number of simultaneous internet users and devices. Along with being the best option for avid gamers, 4K streaming on several devices, and multiple household members that work or learn online, the Gigablast plan is also perfect for ultra-connected homes with multiple smart home devices.
Does Cox have unlimited data?
All Cox internet plans have a 1.25 TB data cap. This is fairly difficult to go over for the average household. But, it is not impossible for especially active online households.
To give you an idea of exactly how much 1.25 TB of data is, you can use it to stream 10 hours of HD video, play 3 hours of online multiplayer games, browse the web for 9 hours, or video chat for 8 hours every day for a month.
After your courtesy credit is used, customers are automatically billed an extra $10 charge for 50 more gigabytes of data. If that is exceeded, the $10 charge for 50 GB continues until the customer reaches a maximum limit of $100.
If Cox customers need unlimited data, they have the option to pay an extra $40 per month to remove the data cap. There are ways to save on this charge by taking advantage of bundling options.
Unlimited data ($40 per month) is just one of the many add-on services Cox offers its internet customers.
For only $5 per month, customers can get the Contour Stream Player, which can be used to 4K stream your favorite movies and TV shows all from one place. It includes an award-winning voice remote, plus thousands of free programs.
Homelife Automation is available for $15 per month. This smart home service allows you to monitor and control your devices when you are away via your smartphone.
Advanced Tech Support can be purchased for $10 per month. It includes 24/7 professional remote help and in-home tech support visits.
StraightUp Internet (Prepaid)
Along with its standard internet plans, Cox has a prepaid cable internet option called StraightUp Internet. It is a pay-as-you-go internet service with no contract.
StraightUp Internet gives you internet speeds up to 100 Mbps for the fixed monthly price of $50. A modem and router or gateway are included for no extra cost. There are no installation, equipment rental, or hidden fees.
Just like with all other Cox internet plans, there is a 1.25 TB data cap. With StraightUp Internet, you choose when you want to recharge your account on a month-to-month basis.
To recharge your StraightUp Internet service, you can log in to your account online and pay with your credit or debit card. Or, you can enroll online for automatic payments.
You can also opt in to pay via text messages. Another option is to contact Cox directly, or visit a Cox store location to recharge your service.
Affordable Connectivity Program
Cox is partnered with the Affordable Connectivity Program (ACP), a federal government assistance initiative that helps low-income families afford high-speed internet. Through the ACP, eligible households can receive up to $30 off their monthly internet bill (or $75 if living on qualifying tribal lands.)
To qualify for discounted internet through the ACP, at least one member of your household must meet one or more of these eligibility requirements:
- Qualifies for the Lifeline benefit, meaning being enrolled in a federal program like SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit, or Tribal Programs for Residents for Qualifying Tribal Lands
- Income is at or less than 200% of federal poverty guidelines
- Takes part in the free and reduced school lunch or breakfast program, including through the USDA Community Eligibility Provision
- Received a Pell Grant for the current year
There are two discounted internet plans that Cox offers for customers who qualify for the Affordable Connectivity Program.
ConnectAssist is a low-cost internet plan for individuals receiving government assistance. Internet speed is limited to 50 Mbps download speed/ 3 Mbps upload speed. It costs $30 per month, so combined with the ACP credit, eligible customers can get this plan for entirely free.
The Connect2Compete plan is for families who receive government assistance and have at least one K-12 child. This package includes 100 Mbps download speed, a WiFi modem, and EasyConnect self-install. It costs only $9.95 per month, so it’s entirely free when combined with the ACP benefit.
The ACP benefit can also be applied to Cox’s StraightUp prepaid internet plan, which typically costs $50 per month for 100 Mbps download speeds. ACP customers can get this plan for only $20 per month (or free if living on tribal lands.).
Cox offers an advanced gateway called Panoramic WiFi. This cutting-edge combination cable modem router reduces interference in the home and provides a very strong WiFi signal. It delivers a better internet usage experience by automatically selecting the best WiFi frequencies for streaming, browsing the web, and sharing files.
With Panoramic WiFi, most homes will get reliable coverage with no dead zones. For very large homes, Panoramic WiFi Pods can be purchased separately to extend the WiFi signal even further and ensure seamless whole-home connectivity.
Panoramic Wifi has many benefits, including wall-to-wall coverage, improved protection with Advanced Security, fee-free equipment upgrades every 3 years, Wifi optimized for online gaming with Elite Gamer, and a dedicated app. It is included with the Essential 100 plan, or Panoramic Wifi equipment can be rented with any other Cox internet plan for $14 per month.
Features of Advanced Security include prevention of cyberattacks by letting you know when you are visiting a malicious website or a potential victim of phishing, blocking unknown connections, and 24/7 scanning for threats with alerts if any are detected. It can be switched on through the Panoramic WiFi app.
Elite Gamer is a Panoramic WiFi feature that automatically finds the fastest path to online gaming servers, optimizing the connection. This results in up to 32% less lag, fewer ping spikes, and a smooth connection with less jitter when multi-player gaming. Elite Gamer also includes a dashboard that allows you to monitor real-time gaming connection quality, improvements, and previous online gaming session details.
The Panoramic WiFi app gives you enhanced functionality over your home WiFi network. It can be downloaded for free from Google Play or the Apple App Store. From the app, you can manage your WiFi network and connections in a variety of ways. For example, you can control WiFi settings, manage your network, name devices connected to your home network, turn on Advanced Security features, and monitor how much data each device on your network is using.
Cox WiFi Hotspots
Cox internet customers gain access to millions of WiFi hotspots throughout the United States. Currently, free WiFi is available at 4 million locations across the country. The Cox app can help you find hotspots nearby. Or, you can find the closest hotspot to your location by typing an address into the Cox Hotspot Map.
Connecting to a Cox WiFi hotspot is simple. Just search for WiFi networks and your device and select the CableWiFi or CoxWiFi option. Open the browser on your device and log in with your Cox account.
If you need help with your Cox internet service, Cox has an Internet Support section on their website. It includes answers to FAQs, solutions to common internet problems, how-to-videos, and helpful internet tools like a device speed test, data usage meter, and SmartHelp modem reset.
Cox TV & Streaming
Cox offers TV services, which consist of a traditional cable TV with a cable TV box, DVR, and internet streaming services. There are many Cox TV packages and add-ons to choose from.
Cox TV Plans
Cox offers a range of cable TV plans to suit different households’ viewing preferences and budgets. There are 4 cable TV packages to select from: Contour TV Starter, Contour TV Preferred, Contour TV Preferred Plus, and Contour TV Ultimate.
|Contour TV Starter||over 75 channels starting at $56/mo|
|Contour TV Preferred||over 140 channels starting at $99/mo|
|Contour TV Preferred Plus||over 170 channels starting at $119/mo|
|Contour TV Ultimate||over 250 channels starting at $139/mo|
Contour TV Starter
Contour TV Starter costs $56 per month. It includes over 75 local channels. The channel lineup includes top networks, such as CBS, NBC, ABC, FOX, PBS, and more.
Contour TV Preferred
For $99 per month, customers can choose Contour TV Preferred. This package has over 140 local channels, including top networks as well as popular cable channels, such as ESPN, HGTV, USA, the Food Network, TBN, Nickelodeon, and more.
Contour TV Preferred Plus
Contour TV Preferred Plus is the next tier plan. It costs $119 per month and gives you over 170 local and cable channels, including some premium channels like Max, Starz, and Showtime.
Contour TV Ultimate
As its name suggests, Contour TV Ultimate is the highest-tier plan that Cox offers. At $139 per month, the ultimate plan includes more than 250 local and cable channels, including premium channels and channel packs. Along with all the channels from the previous tiers, Ultimate customers can watch the NFL Network, Disney Junior, Cleo TV, and more.
All of the Cox TV plans come with one Contour cable box and a voice control remote. Record 1 DVR service is included for 12 months, as well. On-Demand is available for all plans.
Cox has a 30-day money-back guarantee for all of their TV packages. So, if you don’t love your service, you can get a refund at the end of your first month.
Contour TV App
The Contour TV App lets you watch TV on the go. It essentially turns your mobile phone or tablet into a portable TV, so you can stream your favorite shows from anywhere.
Cox boasts a robust offering of premium channels that customers can use to stream groundbreaking original TV series and movies. Premium channels are included in the Contour TV Preferred Plus and Contour TV Ultimate plans, and can be added to other plans for as little as $10 per month.
Cox’s premium channel lineup includes HBO Max, Showtime, STARZ, Cinemax, and MGM+.
Cox offers a variety of different TV add-on packages that can be purchased to add specific channel bundles to any Cox TV plan. Everyone, from sports fans to movie buffs, can appreciate these packages.
For sports lovers, Cox has the Sports & Info pack, which includes the NFL Network, NBA TV, NHL Network, and more. There is also the Sports Pack 2, which can be added to a Sports & Info pack subscription. It includes even more sports channels like NFL RedZone, MLB Strike Zone, and others.
There are Seasonal Sports packages available, so no matter your league or team, you don’t have to miss a single game or pay for sports channels you won’t actually watch. These packages, which are only available during the respective sports season, include MLB Extra Innings, NBA League Pass, NHL Center Ice, and NFL RedZone.
Cox also has several different types of Movie & TV channel packs that include both live, On-Demand, and on-the-go channels.
The Variety pack has something for everyone, with channels including Disney JR, Nicktoons, VH1 Classic, Cooking Channel, BBC America, Lifetime, CMT, TV One, Logo, Boomerang, MTV 2, and Starz Encore Family.
For movie enthusiasts, there is the Movie Pack which has over 1,200 movies per month. The channel lineup includes MGM+, many STARZ ENCORE channels, and more.
The Latino Pack is another popular choice. It has Spanish telenovelas, family programs, fútbol games, and more. A few channels include Fox Deportes, TUDN, Discovery en Español, Hogar HGTV, Nat Geo Mundo, and ¡Hola! TV.
There are also many international and foreign language channels that can be added to any plan. To name a few, there is TFC, TV JAPAN, and TV5MONDE.
Customers can add a streaming box to their internet plan for $5/mo. The Contour Stream Player is a wireless 4K streaming box that is powered by the award-winning Contour voice remote for ease of use.
Since it is wireless, you can watch and stream all your favorite movies, music, and TV shows on any TV in your home, all from one place – no cord or cable outlet needed. It works with all popular streaming services, including Netflix, Prime Video, Paramount+, and more. So, the best TV streaming service is always easily accessible, wherever you are in your home.
The Contour Stream Player also includes free On-Demand and live entertainment programs through services like Tubi, Pluto TV, Youtube TV, and Xumo Play.
Contour 2 On Demand is Cox’s On-Demand service. It puts over 150,000 movies and tv show titles at your fingertips.
Some programs are available to watch for free. Others can be purchased or rented. The latest episodes of many popular tv shows are available for free the day after they air. There is a Kids & Teens filter that can be used to find family-friendly entertainment.
On-Demand content can be watched from anywhere with the Contour app. You can re-watch programs as many times as you like, from any device.
A DVR is not included with Cox TV plans. It must be purchased as an add-on.
DVR allows you to record live TV shows as they air and store them to watch later, on your own time. You can also pause and rewind live TV, as well as skip commercials.
With the purchase of a Cox TV plan, customers get 12 months of free Record 1 DVR service. After this, or if you want to be able to record more than 1 program at a time, you must select a separate monthly DVR plan.
Cox has 3 tiers of DVR service plans: Essential DVR, Preferred DVR, and Ultimate DVR Service.
|Essential DVR Service||over 75 channels starting at $56/mo|
|Preferred DVR Service||over 140 channels starting at $99/mo|
|Ultimate DVR Service||over 170 channels starting at $119/mo|
Essential DVR Service
Essential DVR Service costs $13.50 per month. You can record 2 shows at once and store 250 HD hours worth of content.
Preferred DVR Service
For $20 per month, you can get Preferred DVR Service. This plan allows you to record 6 shows at the same time and store up to 250 HD hours.
Ultimate DVR Service
The highest tier is Ultimate DVR Service, which costs $30 per month. You can record up to 24 shows simultaneously and store 1,000 HD hours of content.
If you already have a DVR box from your previous service, you can use this instead. However, you will need to buy the Cox CableCard for $4 per month. It is a digital cable decoder. Your DVR must be compatible with the CableCard to use with your Cox TV service.
If you need help with your TV service, Cox has a TV Support section on their website. It has frequently asked questions, solutions to common problems, and TV tools including a Watch TV Online tool, SmartHelp tv box reset, and Remote Control Support.
Homelife: Cox Smart Home
Homelife is a smart home system powered by Cox Internet and Panoramic WiFi. With Homelife, you can stay connected with what’s happening at home from anywhere. You can see who is at your door, check on your pets, keep an eye out for deliveries, and more while you are away.
Homelife includes 24/7 continuous video recording with the Homelife HD camera. It has 2-way audio for listening and talking. The optional Homelife Video Doorbell provides live HD video with two-way audio of your front doorstep, so you can watch for visitors, packages, and more.
In addition to these two pieces of Homelife equipment sold by Cox, there are many other smart home devices that can be controlled through Homelife. Additional features (that require compatible, third-party devices) include thermostats, lights, door locks, and motion sensors. All of these features can be accessed and controlled through the Panoramic WiFi app.
Homelife can be purchased as part of one of three Cox packages. The different prices for each Homelife package are based on the speed of the internet plan.
All Homelife plans include internet and Panoramic WiFi.
|100 Mbps Homelife Package||starting at $64.99/mo|
|500 Mbps Homelife Package||starting at $104.99/mo|
|1 Gbps Homelife Package||starting at $124.99/mo|
The 100 Mbps Homelife package costs $64.99 per month. The 500 Mbps Homelife package is $88.99 per month, and the 1 Gbps Homelife package is $124.99 per month. All of these plans require a 1-year contract.
The base package for every plan includes home video viewing services and control through the Panoramic WiFi app.
- 1 HD Camera (equipment fee applies)
- Continuous Video Recording for up to four cameras
- EasyConnect installation
- Available add-ons:
- Additional cameras
- Camera mounting
- Equipment Service Plan
A large variety of smart home devices can be added to Homelife. These include smart locks, doorbell cameras, smart bulbs, motion sensors, thermostats, and more. For a complete list of compatible devices, visit the Cox Homelife Compatible Devices page.
The Homelife App makes managing all of your smart home devices easy. You can view who’s at your front door, check for deliveries, keep an eye on pets, control your lights, change your thermostat setting, get motion sensor notifications, and more — all in one convenient place, wherever you are.
If a Cox Homelife customer needs help with their smart home service, there is a useful Homelife Support page on their website. From there, you can find answers to many frequently asked questions, solutions to common issues, DIY articles, and how-to videos. It also includes links to shop for compatible equipment and download the Homelife iOS app or Android app.
Cox Home Phone
Cox offers reliable home phone services that run on an upgraded digital fiber-optic network.
Cox Voice Preferred – $20/mo
The Cox Voice Preferred home phone plan gives you everything you need with crystal-clear HD calls. You get a primary phone line, unlimited calls to the U.S., Canada, and Mexico, and voicemail. It costs $20 per month and includes all of the following features:
- Block robocalls
- Simultaneous ring – This is a handy feature that will ring your cell phone when you get a call on your home phone line, so you can answer from your backyard or when you’re out on a walk.
- Call return
- Speed Dial 8
- Speed Dial 30
- Call forwarding
- Call waiting
- 3-way calling
- Selective call forwarding
- Block selective calls
- Caller ID
- Call waiting ID
In addition to the above features, there are many extras you can add to customize your home phone service. You can select any of these add-ons during checkout:
Simply Worldwide International Calling Plan (can be added to Cox Voice Premier for an extra $2.99 per month)
- Keep existing phone number or get a new one
- Directory preferences
- Backup modem battery in case of power outages
Home Phone Support
Cox has a Home Phone Support section for Cox Home Phone customers who need help with home phone services. It includes solutions to common problems, answers to FAQs, DIY articles, how-to videos, and a tool to check your voicemail.
Cox offers reliable, affordable mobile phone plans to customers who already have Cox internet. Cox Mobile uses Verizon’s 5G network to provide cell coverage just about anywhere.
There are two simple plan options that customers can choose from to best suit their unique needs. With Cox Mobile, customers can either bring their own phone or purchase one from Cox. With no annual contracts, customers have the flexibility to change plans or cancel at any time.
Customers must have Cox internet service before purchasing a mobile phone plan. To sign up for a Cox mobile plan, customers must meet all of the following eligibility requirements:
- You must reside at a Cox serviceable address.
- You must have an active Cox residential Internet service plan. StraightUp Internet and Roommate accounts are not eligible.
- Your Cox account must be enrolled in EasyPay and Two-Step Verification.
- Your Social Security Number must be entered into the account.
- Any mobile devices you currently own and wish to use with the Cox Mobile plan must be compatible with Cox.
If a customer moves out of the Cox serviceable area, they can retain their Mobile phone line as long as they remain in the continental U.S. However, after 30 days, there will be an additional $20 charge per line each month.
Cox Mobile Data Plans
There are two simple Cox mobile data plans: Pay as You Gig and Unlimited Data. Both plans include unlimited calls and texts, a 5G mobile hotspot, and access to over 4 million WiFi hotspots.
|Pay As You Gig||$15/GB|
Pay as you Gig
Pay as you Gig starts at $15 per Gigabyte (GB). There is no set monthly charge. Instead, you are automatically billed $15 for every Gig of data you use each month. This is a good option for customers who don’t use a lot of mobile data every month and only want to pay for the data they need.
Unlimited Data costs $45 per month for one line with autopay. This is the better option for customers who use at least 3 GB of mobile data each month.
Cox Mobile plans can be mixed & matched, even if on the same account. Since there are no contracts, you are free to change plans anytime.
Mobile International Calling
International calling can be added to either of the Cox Mobile Data plans. There are 3 international plans: the Canada & Mexico plan, World plan, and Travel Day pass.
The Canada & Mexico plan includes calling to those two countries from the United States. It costs $10 per month.
For international calling to over 240 countries, including Canada, Mexico, and Puerto Rico, there is the World plan. This plan costs $45 per month.
For travelers, there is the $10/day Travel Day Pass. This plan includes phone calls to over 150 countries so you can keep in touch with family and friends while abroad. To enable the pass, contact Cox. You will be charged the $10 fee only for the days when you use your phone line during your trip.
Cox sells mobile phones or you can bring your own device (BYOD). Currently, Cox sells the latest Apple and Samsung phones on their online store and in physical locations. Trade-ins are available at store locations only.
If you wish to use your current mobile phone with Cox Mobile, you should first use the Check Device Compatibility page to verify that it is compatible with Cox. After you sign up for your mobile data plan, Cox will send you a new SIM card. Simply replace your old SIM card with the new one, and your Cox Mobile service will begin!
Did you know that 1 in 5 people will damage, lose, or have their phone stolen within the first year after purchasing it? That’s why Cox offers Device Protection.
Device Protection can be added to your Cox Mobile Data plan for $7/mo. It is only available when you purchase a phone from Cox.
Cox Mobile Device Protection includes unlimited $29 cracked screen repair, unlimited battery replacements, expert tech support, hassle-free claims, and unlimited photo storage with the Asurion photos app.
Mobile Phone Support
Cox has a Mobile Phone Support section if customers need help with mobile phone services. It includes help for common mobile phone support topics and popular tools, like mobile activation, WiFi hotspots, data usage, and device support.
Cox offers bundling options on two or more of their services. Customers can combine and save on their monthly communications and entertainment bill by taking advantage of one of these bundling options:
● Internet + TV (Contour Stream Player only)
- 100 Mbps: $54.99 per month, no term agreement
- 250 Mbps: $74.99 per month, no term agreement
- 500 Mbps: $64.99 per month, 1-year term agreement
● Internet + TV (140+ TV Channels)
- 100 Mbps: $148.99 per month, 1-year term agreement
- 1 Gbps: $198.99 per month, 1-year term agreement
● Internet + Homelife
- 100 Mbps: $64.99 per month, 1-year term agreement
- 250 Mbps: $98.99 per month, 1-year term agreement
- 500 Mbps: $88.99 per month, 1-year term agreement
- 1 Gbps: $128.99 per month, 1-year term agreement
● Internet + TV (140+ Channels) + Homelife
- 100 Mbps: $163.99 per month, 1-year term agreement
- 250 Mbps: $197.99 per month, 1-year term agreement
- 500 Mbps: $187.99 per month, 1-year term agreement
- 1 Gbps: $227.99 per month, 1-year term agreement
● Internet + TV (140+ Channels) + Phone
- 100 Mbps: $168.99 per month, 1-year term agreement
- 500 Mbps: $178.99 per month, 1-year term agreement
- 1 Gbps: $218.99 per month, 1-year term agreement
In addition to the standard bundles offered by Cox, custom bundles can be created if you only want specific services. Just choose the combination of services you want during checkout to create your custom bundle.
How To Sign Up for Cox
Signing up for Cox can be done entirely online. Visit the Cox website to browse plans and bundles. When you are ready to order, simply select the plan you wish to sign up for and follow the prompts to check out. Then, you can review any additional add-ons.
There is also the option to visit a Cox store in person. This may be the preferred method if you want your equipment that same day.
To set up Cox internet, you can either self-install for free or schedule professional installation for $100. Some homes and services may be required to get professional installation. However, if you have the option to self-install, then you can easily do so using the Cox Easy Connect kit, which pairs with the Cox app.
How To Contact Cox / Get Tech Support
If you have any questions about your Cox services or need technical support, there are a variety of ways to get the help you need.
First, there are customer support pages available for every Cox service. These support pages provide helpful tools, answers to frequently asked questions, solutions to common problems that customers run into, how-to videos, and articles. Click one of these links to visit the respective Cox Support page:
Cox Forums is another valuable resource for getting the help you need. Customers can post in forums to get answers to questions from other Cox customers or employees.
If you still need assistance after checking the support and forums pages, there is a live chat option. Customers can start a live chat with Oliver, Cox’s virtual assistant, or request a chat with a live agent.
Another option is to call Cox to speak with a team member at one of these phone numbers during hours of operation:
Hours: Monday – Friday from 8 am – 9 pm; Saturday from 9 am – 6 pm
Tech support hours: 24 hours a day, 7 days a week
Account Services & Billing Hours
Monday – Friday, 8 am – 6 pm; Saturday & Sunday, Closed
Monday – Friday, 8 am – 9 pm; Saturday, 9 am – 6 pm
Tech support hours: 24 hours a day, 7 days a week
Sales and billing hours: Monday – Friday, 8 am – 9 pm local time; Saturday & Sunday, Closed
Cox Complete Care
Hours: 24 hours a day, 7 days a week
To Transfer your Service
Transfer online: (link)
Transfer support hours: Monday – Friday, 8 am – 9 pm; Saturday, 9 am – 6 pm
Alternatively, you can swing by a Cox location to get help. To find the closest store to your home, visit the Cox Store Locator page.
Oliver is Cox’s 24/7 virtual assistant. You can start a live chat with Oliver at any time by clicking the “Let’s Chat” on the Cox Contact page, or by texting 54512.
Customers can also log in to their account to manage their Cox services and get technical support.
The Cox app can be used to get support, manage your account, pay bills, change plans, perform speed tests, check for service outages, and more. It is available for Cox customers to download for free from the Google Play or Apple App Store.
Using the Cox app requires that you sign in with your account. However, after the first time signing in, you can use Face ID or fingerprint recognition.
The first time you open the Cox app, Cox will run a network check on your services using the Smart Help troubleshooting feature. If it detects any issues with your services, you can immediately get help for those problems.
The Cox app also makes installing Panoramic WiFi a breeze. Just use the Easy Connect feature to start setting up your home’s WiFi from your mobile device.
How To Cancel Cox
To cancel your Cox services, call 1-800-234-3993. You will only be billed for the partial month of services that you used. So, if you disconnect before the end of your billing cycle, you will not be charged for the entire cycle.
You must return all equipment by either dropping it off at a Cox store location or shipping it. Keep in mind that most Cox plans have an annual contract. So, there may be cancellation fees if you cancel services before the term is up.
Alternatively, if you are moving, there is an option to transfer your current Cox services to your new address. Visit the Cox Move page and fill out the required fields to see service availability in your new location. If your Cox services are available, then you can transfer your services over to your new address, bring all your Cox equipment with you on the move, and either install it yourself or get professional installation when you settle into your new home.
If you wish to pause your services for a time or only use Cox for part of the year, you may also want to look into the Cox Seasonal program. This program allows you to pause your services for a minimum of 30 days up to a maximum of 9 months, up to twice per year, without having to uninstall or reinstall equipment.
Is Cox Right for Me?
Without a doubt, Cox Communications is one of the best cable internet providers in the nation. The company has a long history as one of the most reliable, reputable, and well-recognized names in the cable internet industry.
You should certainly consider choosing Cox as your ISP, especially if Cox Fiber is available in your area. Since fiber is the future, you may want to check first to see if fiber internet is available from Cox or another internet provider at your location.
If fiber internet isn’t an option where you live right now, then Cox cable internet is still a solid choice. The company’s cable network is even more reliable than 5G home internet and still capable of reaching Gig speeds.
However, Cox is on the pricier side of cable internet providers. While their bundling options do make Cox internet more affordable, you can get faster speeds for much lower prices with some other ISPs.
For instance, at $49.99 per month, you can get up to 250 Mbps download speeds with Cox. For a similar price with other cable internet providers, like Mediacom or Xfinity, you can get 600-800 Mbps download speeds.
Another drawback is that most Cox internet plans require a 12-month contract or you’ll have to pay more. If you want more flexibility, then you may want to look at prepaid options like StraightUp.
Deciding whether to sign up for Cox comes down to which internet providers are available in your area, along with your own internet usage needs and budget.
Take some time to compare Cox with other internet providers in your area. Luckily, our thorough fiber and cable internet provider reviews have compiled all the research you need to help you find the best ISP for your household. Be sure to check them out to discover which is the perfect fit for your home.